Danielle Back Email & Phone Number

•Direct, develop, motivate, hire and discipline the archive department personnel. •Administer performance evaluations and recommends appropriate personnel actions.•Monitor department activities to insure they are in compliance with credit union policies and procedures.•Manage development of applicable goals to establish completion and initiate new goals to maximize department effectiveness.•Control over multiple discretionary budgets that get disbursed throughout the year toward employee incentives/motivation.

•Accountable for gathering and processing of all new membership applications submitted to the branch.•Extensive knowledge in branch customer service as well as cross selling of all financial products offered by the credit union.•Facilitated the underwriting and closing of all loans, for example; consumer loans, unsecured loans, credit card loans and HELOC loans. •Used accounting skills to audit and track teller outages

•Oversaw the immediate relationships involving the customer and credit union in regards to account transactions, services and products.•Accurately balanced branch vault in addition to teller drawer. •Extensive knowledge in branch customer service as well as cross selling of all financial products offered by the credit union.