Danielle Baldwin Email & Phone Number

Passed APM Project Management PMQ

Managing all 85 Food and Beverage (F&B) accounts across London Heathrow Airports (LHR) 4 terminals, generating sales of £212m per year (2019)Key skills/achievements/responsibilities - Assisting Heathrow in the reaction to and the recovery of COVID 19 - Influencing change to drive sales to maximise income - Ensuring Health & Safety compliance & completing.

Heathrow

Recruited and managed a team of 30 colleagues in Terminal 2 at Heathrow Airport. The team supported retailers at Heathrow Airport to generate c£25m in 2019. Monitored teams performance and implemented changes to generate an average weekly growth of 25%.Key skills:- Reporting on Return on Investment - Budget management - Coaching & developing team of 30.

Heathrow Airport

Managed, coached and developed a team of up to 85 colleagues who put on experiential events and delivered customer care at Heathrow airport across all 4 terminals. Organised events for up to 200 guests with budgets of up to 15k. Key skills:- Event planning & execution - Completing risk assessments - Creating performance reports - Completed CMP Event.

Woking

Hosted the drivers family and sponsors throughout the race weekends, helping show them around the circuit and ensuring their needs were met. Organised and prepared breakfast and lunch for the team, drivers and their families.

Kingston Upon Thames, United Kingdom

Managed the Estee Lauder account in Bentall Centre Kingston. Driving sales of £600k pcy with a team of 5 colleagues. Organised and lead memorable events for returning customers to increase business. Such events generated up to 25% increase YoY. Loyal customers generated 60% of the counters total salesKey skills:- Business management - Stock management.

Kew Retail Park

Same as above but smaller account - £400k pcy

Same as above but for a different team

Kingston Upon Thames, United Kingdom

Started as a Beauty consultant, then was promoted after 9 months to counter manager to an account worth £400k pcy. Achieved double digit growth each month, up to +67%. I achieved this through creating a fun working environment by running events and generating marketing campaigns using a Facebook page I created and signed passengers up to. Key skills.

Kingston Upon Thames, United Kingdom

Hampton, Richmond, Isleworth

Liased with potential buyers to show them properties that matched their criteria. Then negotiated between the vendors and the buyers for the sale of premises in Richmond, Hampton & Isleworth. Key skills:- Negotiation - Customer Service - Telephone manner