Danielle Barger Email & Phone Number

Claremore, OK, US

Los Angeles Metropolitan Area

Scheduled and performed client activations via email, phone call and SMS Implementation of client equipment and softwareSuccessfully trained new hires and created training materials inNotionPerformed data analysis to identify trends and areas of opportunityUtilized Asana to assist with Enterprise product launchesCross functional collaborations to assist.

Tulsa, Oklahoma Area

Oversaw business operations including storefront, finances, staffing, and inventory Recruited, hired, trained and coached staffManaged social media and local marketing Organized local events and fundraisers

Tulsa, Oklahoma, United States

Managed teams ranging from 8-25 employeesPerformed monthly audits and provided appropriate coaching Interviewed and hired new employees Utilized project management tools to lead problem solving department Tracked call volume data to identify opportunities within support structure Organized leadership training and development Identified company threats and.

Tulsa, Oklahoma, United States

Performed daily audits for inbound support calls and SMS messagesInitiated side by sides and individualized coaching sessionsCreated relationships with management to assist with specificareas of focus for their teamCreated and presented Quality Assurance training for new hireclassesRevamped call quality baseline to reflect updated policies.