Danielle Barger Email & Phone Number

Claremore, Ok, Us

Los Angeles Metropolitan Area

Scheduled and performed client activations via email, phone call and SMS Implementation of client equipment and softwareSuccessfully trained new hires and created training materials inNotionPerformed data analysis to identify trends and areas of opportunityUtilized Asana to assist with Enterprise product launchesCross functional collaborations to assist with product or technical escalationsTrained clients on self service optionsUpsold additional services and productsManaged follow up structure an assigned tasks to team

Tulsa, Oklahoma Area

Oversaw business operations including storefront, finances, staffing, and inventory Recruited, hired, trained and coached staffManaged social media and local marketing Organized local events and fundraisers

Tulsa, Oklahoma, United States

Managed teams ranging from 8-25 employeesPerformed monthly audits and provided appropriate coaching Interviewed and hired new employees Utilized project management tools to lead problem solving department Tracked call volume data to identify opportunities within support structure Organized leadership training and development Identified company threats and created safeguard policies Collaborated with various departments for cross functional projects

Tulsa, Oklahoma, United States

Performed daily audits for inbound support calls and SMS messagesInitiated side by sides and individualized coaching sessionsCreated relationships with management to assist with specificareas of focus for their teamCreated and presented Quality Assurance training for new hireclassesRevamped call quality baseline to reflect updated policies andregulationsLed weekly team meeting to review audit disputes submitted bymanagementCollaborated with leaders from other departments to reviewpolicies and ensure consistency throughout the companyMaintained a highly organized schedule to tasks were completedin a timely manner