Danielle Barnes Email & Phone Number

Stony Plain, Alberta, Canada

As the Customer Experience Coordinator at Agfinity, I work closely with our team to process & coordinate the sales of grains from Producers to Buyers. This means developing and maintaining relationships with Producers and Buyers and Carriers.Some of my day-to-day duties include:-Ensuring all contracts (Grain Sales contracts, and straight brokerage contracts) are going to be completed within their specified time frame & if not, communicating & getting approval from all parties to extend that contract date-Coordinating with Carriers, Buyers & Sellers to schedule pick-up or delivery-Maintaining contact with Buyers to receive frequent updates to insure all parties are on the same page regarding movement-Problem solve & work through any issues that arise. For example, product is delivered, and is off spec. This would mean contacting all parties involved & coming up with an acceptable/ practical solution to everyone involved-Entering scale tickets into our system, so we can invoice Buyers & pay Producers-Following-up with Producers to confirm they have received their payment from Buyers (on straight brokerage contracts). Also following-up with Producers regarding any outstanding brokerage fees-Maintaining internal tracking information-Taking and relaying detailed notes to our team regarding conversations, updates, or issues on each individual contract, so that everyone is up-to-date and can communicate accurate, current information to customers

Nisku, Ab

In this position I coordinate deliveries of bulk DEF to Recochem's customers & end-users. We deliver millions of liters of product every month. This includes scheduling bulk runs for our own trucks, and coordinating with outside carriers. After deliveries are made customer orders & invoices need to be created & processes, as well as receiving & tracking inventory. Also, working with our production staff to monitor and order product for our own tanks that hold DEF for production of packaged goods, as well as stock for our bulk deliveries.Other duties include answering customer inquiries about DEF equipment, bulk delivery dates, or general product information, as well as processing customer complaints, and monitoring inventory of DEF equipment. I am also on Recochems Internal Audit team, and have been trained on ISO 9001 procedures.- The equipment enquiries may be standard questions about which equipment is best for each customers requirements, or more complex as in, inquiries about changing our standard equipment to fit their needs more specifically.- For questions regarding the delivery status of an order, we have many organizational & scheduling tools to document when the customer is getting their delivery, or information about their delivery history.- A strong understanding of general product information, and application is required to give customers accurate & clear answers to any inquiries.- Customer orders & complaints are entered timely and accurately, so we can provide customers with the best lead times and quality of product as possible.- On the Audit team, we are conducting around 6 audits per year, regarding Recochems internal processes. This involves intervieving employees while they are doing a specific process function, and then analyzing the process to create a report for QA.

Nisku, Ab

Customer Service Representative duties include:Answering or directing all product & order inquiries. -This required me to understand and learn about all of the many products that we sell.- Questions from internal co-workers and customers regarding the status of orders or info on past orders- Communicate with other departments to get the information needed to answer order inquiries Ex. shipping & production to find out when orders will be produced or deliveredEntering incoming orders from customers or Sales Reps-Being able to accurately price & confirm orders with customers or Reps in a timely manor-Keeping pricing info organized and checking orders for other CSRs-Updating & adding new customer information in Recochem systemEntering & Coordinating customer complaints & returns-Entering any customer complaints into our internal intranet-Sending information to customer & shipping dept. regarding customer returns

Nisku, Ab