Danielle Beaudry Email & Phone Number

Winnipeg, Mb, Ca

Canada

Systems used: ServiceNow; SNOW, O365 including TEAMS and OneDrive; OpenTouch, Sharepoint۰ Source and track hardware assets for 23 offices in United States and Canada. Including laptops, smartphones, computer peripherals۰ Source and track software license and maintenance agreements for United States,Canada, and Globally as required.۰ Admin support – liaise between UK support and NA support to ensure all parts ofour iOrder system are working accurately. Test systems prior to ServiceNow upgrades۰ Process invoices for proper billing and submit to Accounts Payable for payments.Track missing payments and credit as needed.۰ Monthly and Quarterly audit for security team to ensure all systems are updatedwith current anti-virus and reporting accurately in network۰ Ensure cost saving measures for cancelling contracted phone lines, reducingsoftware agreements, cancelling unused domains

Canada

۰ Troubleshoot computer issues via phone and email for internal users in Canadaand US – Microsoft Office and other company software۰ Research problematic issues for resolution۰ Maintain assigned requests for accuracy and follow through to shipment۰ Install software and hardware as required