Temporary contract

The main function of this position is the scheduling, planning and delegation of daily work assignments for over 150 Customer Services (CAW) and Aircraft Services (IAM) Agents / Station Attendants at Montreal Airport, reporting to the Resource Manager on shift.

LAW ENFORCEMENT SUPPORT / CORPORATE SECURITY

• Answered 24/7 emergency calls received by 911 operators (PSAP) and Law Enforcement. Provided time sensitive and accurate information in order for emergency response team to act promptly.• Compiled, documented and analyzed evidences regarding internal and external fraud investigations. Gathered all facts from different sources and consulted with the employee’s team leader or district sales manager and reported all results to Manager and Human Resources. • Assisted Law Enforcement in… Show more • Answered 24/7 emergency calls received by 911 operators (PSAP) and Law Enforcement. Provided time sensitive and accurate information in order for emergency response team to act promptly.• Compiled, documented and analyzed evidences regarding internal and external fraud investigations. Gathered all facts from different sources and consulted with the employee’s team leader or district sales manager and reported all results to Manager and Human Resources. • Assisted Law Enforcement in tracking and locating wireless units in surveillance situations. Provided accurate positioning of unit, contributing in the success of Law Enforcement operations.• Trained new customer service consultants on cloning, internal investigations, internal and external frauds and patterns. Educated employees on the roles, therefore making them aware of the consequences of abuse and wrong doing. Show less

• Assisted customers in regards to their wireless and messaging accounts. Evaluated customer’s needs for services. Suggested best options for optimum satisfaction. Resulting in customer’s loyalty to the company. • Provided training to a new visually impaired employee. Spent 8 weeks, showing the different computer programs, evaluated and listened to customer service calls. Provided feedback to team leader and assured full understanding of the procedures. • Participated in weekly… Show more • Assisted customers in regards to their wireless and messaging accounts. Evaluated customer’s needs for services. Suggested best options for optimum satisfaction. Resulting in customer’s loyalty to the company. • Provided training to a new visually impaired employee. Spent 8 weeks, showing the different computer programs, evaluated and listened to customer service calls. Provided feedback to team leader and assured full understanding of the procedures. • Participated in weekly meetings, assessed team needs and demands along with team leader in order to create a positive and proactive environment. Show less

Operations Manager