Danielle Beauregard She/Her/Hers Email & Phone Number

Worcester, Ma

The Lead Learning Consultant at Unum is responsible for leading the design, development, delivery, measurement, and maintenance of large scale, complex training solutions on multiple platforms and leading large scale, high-level business initiatives. Recent initiatives include:The creation and delivery of a multi-functional, 6 month, entry level training program for new hires to Unum's IDI Business Operations. Development and delivery of a multi-year Inclusion and Diversity learning series that includes Unconscious Bias training, I&D Book Club and Generational Differences training.Project management and training facilitation for the roll out of a major organization change.

Worcester, Ma

Designed, developed and delivered small to medium sized training solutions working to enhance the development and delivery of training solutions.Managed the maintenance of training content and materials for small to medium scale curriculum training programs.Created and completed training assessments to measure training solutions effectiveness.Managed production work and created production simulation materials brought into the classroom to ensure appropriate business decisions were made.Partnered with business SMEs and/or instructional designers to determine most effective training approaches for achieving business results.Collaborated to help move the team towards the completion of training goals.

Worcester, Ma

Designed, developed and delivered small to medium sized training solutions working to enhance the development and delivery of training solutions.Managed the maintenance of training content and materials for small to medium scale curriculum training programs.Created and completed training assessments to measure training solutions effectiveness.Managed production work and created production simulation materials brought into the classroom to ensure appropriate business decisions were made.Partnered with business SMEs and/or instructional designers to determine most effective training approaches for achieving business results.Collaborated to help move the team towards the completion of training goal

Worcester, Ma

Analyzed case information and trends to accurately issue cases under 10 lives.Worked with sales partners to provide high quality risk assessment.Created offers that benefit both Unum and the customer.Worked with business partners to find solutions to complex cases. Managed deadlines by returning emails and phone calls in a timely manner.Analyzed and addressed ongoing risk trends. Documented and archived pertinent information for each case.Built and maintained strong relationships with internal and external partners.

Worcester, Ma

Worcester, Massachusetts

• Customer service and conflict resolution• Researching and collecting real estate tax information • Evaluating and maintaining customer files and accounts• Training mortgage companies and financial institutions on the First American internet system• Visiting towns to obtain real estate tax amounts and tax identification numbers• Documenting and improving all of the office’s processes and procedures for ISO 9000 Certification• Created and directed a recognition program that promotes peer to peer recognition in the workplace• Answering and distributing phone calls• Distributing deliveries• Mailroom functions• Planning company events such as outings and luncheons