Multi-Center General Manager
Daily, weekly, quarterly, and annual back office reporting, review and analysis; strategy creation/analysis of sales, CBIDTA, TQM, inventory, retention, accounting and collections accuracy and complianceFiscal responsibility for profit, cost controls, sales, marketing, operations, and P&L responsibility for eleven multi-million dollar p/year grossing business units over my tenure. Turnaround specialist for under-performing business units. Consistently exceeded monthly and annual revenue targets by approximately 30% over an average time frame of 12-months or less per location. Increased client retention by 80% through process re-engineering, employee engagement, and dysfunction analysis and intervention implementations and initiatives, development of HR and operations guidelines, collateral, checks and balances for training, succession planning and corrective action implementation. Provided leadership and oversight of Regus team members to meet corporate and customer expectations. Human Resource administration to subordinate employees, ranging from Customer Service Representatives, Receptionists, Operations Managers, temporary employees and General Managers. HR functions including, recruitment, benefits administration, performance reviews, succession planning, new hire induction, training, and disciplinary action in accordance with state and federal laws in addition to representation on behalf of Regus on several legal matters. Supported successful openings of five new business units by means of creating and implementing successful sales, HR and operations plans and identified and solidified strong rapport and relationships with key decision makers, stakeholders, and influencers to create repeat and new streams of business