Danielle Bernal Email & Phone Number

Responsible for performing regulatory, accreditation and operational audits to document compliance with standards, operational and performance improvement objectives as outlined by management.

Trainer for multiple lines of business for health insurance to new and existing customer service advocates for members and providers. Lines of business to include Medicare, BSW employee, Commercial employee plans, Marketplace and Medicaid/CHIP/RightCare.

Supervises daily activities of 55 to 120 employees including package handlers and clerks. Processes the unloading and arrival of trailers. Enters time cards into the system daily for payroll Manages loading and staffing are aligned with corporate levels. Cross reference software for correct or adjusted number of volume for the center pre-loadWorks with central dispatch to ensure volume is evenly disturbed for daily operationsUpdates daily with all arrivals and unloading of trailers received into the center Trains and certifies newly hired part time supervisors about job requirements and Employee Safety Trainer Assessment (ESTA) safety methods Assists manager with reports for daily yard checks, warehouse volume/staff projections, and compliance/safety requirements for pre-load employees and part time supervisorsOversees quality, service and performanceTrained as a driver for package delivery and pickupSoftware programs currently using: GTS, PRTS, PDOP, Igate/LMS, CIPE, DIAD and DMS

Supervised daily activities of package handlers, clerks to ensure all assigned duties were accomplished safely and timely. Trained and certified newly hired employees for job and safety methods. Assisted hub management team for training and compliance requirements. Oversaw quality, service and group performance during absences of operations supervisor Managed and scheduled employees to ensure pre-load shift met all set goalsWorked closely with central dispatch in a fast-paced operations environment and managed multiple computers and systems

Administrative manager of the pediatric speech clinic. Managed the daily office operations and scheduling of all therapists of the specialty practice. Completed the clients documentation including insurance and medical reports Performed regular Q&A reviews for client intake, registration and scheduling Managed facility procedures related to insurance and billing Solved clients’ queries regarding their referral renewal and expiryProvided leadership, support and direction for office initiatives and special projects Purchased and maintained equipment used in the office

Maintained administrative and procedural processes. Developed new student relations through telephone contact and in person Resolved several student concerns on a regular basisInvolved in planning and executing all aspects of the Associate Degree Nursing (A.D.N.) program Created databases and spreadsheets to improve inventory management and reporting accuracy. Kept documentation of A.D.N. student files for over 200 students Coordinated meetings with other department faculty and served as main liaison between faculty and students.

Contacted loan providers to discuss status of billing and payment options for collection processes to ensure account resolution. Provided accurate and appropriate information in response to customer inquiries. Received inbound calls regarding private loans and government Stafford loans. Properly directed inbound calls in phone queues to improve call flow.