Danielle Bernard Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Provide policy advice and guidance for the national Origin program, including interpretation of Free Trade Agreements. • Provide policy opinions on Origin issues to internal and external clients. • Prepare briefing notes, customs notices, and update D-memorandum to align with current legislation.

Calgary, Alberta, Canada

• Conduct Trade Compliance Verifications in three program areas of Tariff Classification, Origin, and Valuation.• Research and analyze importer information in a complex analytical environment.• Provide advice on policy and program issues to internal and external clients.• Provide strategic advice and recommendations on complex issues to manager and director.• Interpret and apply legislation, including the Customs Act. Complete case files and write reports on decisions, including requirements and recommendations.• Delivered internal training courses.• Made presentations to the public on importing and exporting commercial goods.• Conducted on-site verification for NAFTA origin cases in the United States and Least Developed Country origin cases in Southeast Asia.

Calgary, Alberta, Canada

• Also held role from July 2017 - March 2019• Provided advice and technical guidance to employees with respect to program execution and interpretation of legislation, regulations, and policies.• Provided advice and guidance to staff on human resource activities.• Managed human resource activities for the work unit as well as provided human resource guidance to director.• Used different communication strategies to seek input, provide guidance and communicate to staff.• Implemented the employee performance guidelines and assisted staff in completing performance expectations, learning goals, and developing competencies.• Assigned appropriate tasks to staff as required and monitored status including evaluating and approving their decisions.• Accountable to Director for meeting production targets and re-aligning priorities based on operational needs.• Established and maintained effective relationships with clients and stakeholders, both internal and external.• Developed and managed strategic partnerships with stakeholders to provide leadership for shared interests.

Calgary, Alberta, Canada

• Department of Foreign Affairs and International Trade• Worked in a demanding customer service environment with emphasis on conflict resolution.• Examined and entitled applications for Canadian Passports.• Elicited information through an interview process in order to establish client’s eligibility for a Canadian Passport.• Assisted clients with guidance in application completion and travel related information.• Administered and enforced legislation including the Passport Order and the Citizenship Act.• Produced secure travel documents in accordance with national security procedures. Researched and analyzed security files.• Supervised training and monitoring of new employees.• Developed and delivered internal training material.

Master Of Public Administration - Mpa

Bachelor Of Business Administration - Bba