Danielle Berse Email & Phone Number

Northside

Hilltop Branch

Responsible for handling customer accounts, fine payments, issuing new library cards and general information. Participates in weekly "Reading Buddies" program, reading to and being read to by children grades K-3. Creates and executes "Teen Cafe" programs for ages 12-18 that revolve around academic or life skills. Occasionally participates with Homework help center, assisting school age children with homework after school. Assists patrons with writing resumes, finding websites and using library's online resources and troubleshooting computer or eReader problems. Helps customers find reserves and use online catalog, self-checkout kiosks, fax machine, printers and copiers.

Karl Road Public Library

Responsible for check-in and shelving of returned books and other library materials. Locating reserved materials and making them available for patrons on the loan shelf. Assisting patrons with locating books and other materials to service their needs, using computers and learning about library services and policies. Organizing library materials and maintaining the upkeep of the public areas so that patrons can find what they need quickly.

Provided assistance to patrons in need of books, media and/or information through a combination of reader's advisory, use of library catalog and reference materials and internet search to ensure complete patron satisfaction. Used Interlibrary Loan computer network to reserve or order books from other libraries in Nassau County Library System when requested books were not readily available at Rockville Centre location. Alerted patrons when changes to their accounts were made or needed to be made, including late fees, reserved book arrivals, and the addition or alteration of personal information such as names and addresses, through phone calls, emails or in-person communication. Provided ready reference assistance for patrons using acquired knowledge of library programs and services to inform them about current and upcoming events. Provided assistance to patrons needing help using computers, copy machines, printers and other digital devices and services through step-by-step instruction and personal troubleshooting.

Aided various students daily with locating books and information and navigating computer catalog by personally showing them the location of desired materials, and how to use the catalog and computer systems through step-by-step tutorials. Assisted students with use of copy machines and printers by troubleshooting problems involving toner, paper jams, and replacement of paper and showing students how to use the library's credit card system to pay for copies and prints. Accomplished organizational and maintenance tasks such as reshelving books, checking for accurate book order, book repair and dusting shelves.

Instructed students on proper computer and Internet use by enforcing library policy regarding downloads and computer etiquette to ensure fair usage of computers and deter vandalism. Provided valued customer service by directing patrons to desired sections, answering general questions both in person and over phones and inquiring about patron satisfaction.

Ma, Library And Information Sciences

Masters, Children'S Education

2005-2007) MA in Childhood Education, Participated in student teacher program, grades K-5

Bachelor Of Fine Arts, Dramatic Writing Major