Danielle Boberg Email & Phone Number

United States

Pittsburgh, Pennsylvania, United States

• Set up and maintain billing for Managed Services ATMs, general customer billing based on services and products provided under Card Services, as well as transaction processing through the SUN system based on new contracts, renewed contracts, amendments, or service requests• Balance and invoice Managed Services ATM services to customers• Provide assistance and back up for early termination or return of acquisition calculations based on services and contractual terms; balancing and processing the invoice upon finance approval• Maintain relationships with clients, client executives, sales representatives, finance, accounting, and project managers to ensure accuracy and proper documentation is provided and procedures are followed to ensure billing accuracy

Pittsburgh, Pennsylvania

• Set up and maintained billing for all customers under MasterCard, Visa, and various other products and services provided by Elan. • Balanced and researched any issues or billing discrepancies based on what was invoiced from the networks versus what was invoiced to the customers. invoice Managed Services ATM services to customers• Maintained relationships with clients, client executives, sales representatives, finance, accounting, and project managers to ensure accuracy and proper documentation is provided and procedures are followed to ensure billing accuracy

Greater Pittsburgh Area

-Understand regulatory and audit issues related to line of business. Worked to ensure all staff are in compliance with corporate mandates, federal and state regulations, corporate policies, and risk and compliance requirements - Ensure mistakes resulting in write-offs (financial loss or risk of financial loss) are minimized and work with staff to ensure ongoing accuracy.-Know and understand accounting and settlement balancing. -Ensure quality customer service is provided both inside and outside of organization and that phones are covered at all times during business hours. -Keep track of and report on any production issues resulting in settlement impact to the business and customers.- Create a team atmosphere and encourage members to work toward shared goals; look across the organization and make sure all voices are heard; build bridges--by communicating and reinforcing common interests, priorities and opportunities; seek and share knowledge-Demonstrate Bank's Service Values: trust, accountability, respect, connection, collaboration and growth; develop relationships with partners to deliver exceptional experiences that drive mutual benefits for customers ; anticipate needs; resolve customer issues accurately, creatively and promptly to build loyalty

Pittsburgh, Pennsylvania

-Understand regulatory and audit issues related to line of business. Worked to ensure all staff are in compliance with corporate mandates, federal and state regulations, corporate policies, and risk and compliance requirements -Ensure staff process a minimum of 65 disputes a day with a target goal of 85- Ensure mistakes resulting in write-offs (financial loss or risk of financial loss) total less than $2000 in a calendar year- Create a team atmosphere and encourage members to work toward shared goals; look across the organization and make sure all voices are heard; build bridges--by communicating and reinforcing common interests, priorities and opportunities; seek and share knowledge-Demonstrate Bank's Service Values: trust, accountability, respect, connection, collaboration and growth; develop relationships with partners to deliver exceptional experiences that drive mutual benefits for customers ; anticipate needs; resolve customer issues accurately, creatively and promptly to build loyalty

Pittsburgh, Pennsylvania

-Minimized or eliminated write-offs. This was accomplished through training staff, tracking and holding associates responsible for errors, following coaching and corrective action measures for associates who had high write-offs and suggested process improvements. In addition, put QA processes in place to mitigate against riskier scenarios that led to write offs -Used productivity reports to track, monitor and follow-up on staff’s production. Informed all staff of productivity expectations and distributed staff's production results on daily basis. -Helped foster a positive team environment. -Remained current on all changes to network rules and regulations. Understood to team’s operation, including process changes, system changes or overall knowledge. Documented all changes that occured and communited these changes to internal or external clients when necessary.

Pittsburgh, Pennsylvania

Signature dispute processing under Visa and MasterCard rules and regulations. Handle daily disputes including client inquiries and providing superior customer service. -Process a minimum of 65 disputes a day with a target goal of 85-Mistakes resulting in write-offs (financial loss or risk of financial loss) should total less than $500 in a calendar year-Understand and pratice all rules and regulations stated in the Network Mandated guidelines-Personally was responsible for all disputes $400 and above