Danielle Bolender Email & Phone Number

Wappingers Falls, New York, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

I am leading a high performing team of outbound retention specialists dedicated to supporting new and existing kiosk users. With this approach we're able to provide a proactive approach to customer support, use consultative techniques to find the best solutions for our clients, and get front-line data to help make good business decisions. I've also implemented a team of VIP account managers to provide white-glove service to our highest-spending clients and conduct VIP interviews that… Show more I am leading a high performing team of outbound retention specialists dedicated to supporting new and existing kiosk users. With this approach we're able to provide a proactive approach to customer support, use consultative techniques to find the best solutions for our clients, and get front-line data to help make good business decisions. I've also implemented a team of VIP account managers to provide white-glove service to our highest-spending clients and conduct VIP interviews that assist in making product improvements. Show less

Las Vegas, Nevada Area

I managed teams as small as 6 and as big as 30 while the Las Vegas Service Center went through a major growth spurt in 2019-early 2021.I implemented all major projects on site during my tenure including: determing technology/communication solutions for newly acquired branches, creating/facilitating training, and traveling internationally to drive efficiency in other branches. In addition to the above, I partnered with our FL Affinity branch to lead a customer service team with a… Show more I managed teams as small as 6 and as big as 30 while the Las Vegas Service Center went through a major growth spurt in 2019-early 2021.I implemented all major projects on site during my tenure including: determing technology/communication solutions for newly acquired branches, creating/facilitating training, and traveling internationally to drive efficiency in other branches. In addition to the above, I partnered with our FL Affinity branch to lead a customer service team with a special focus in Association Member Services and Errors & Omissions insurance. We serviced all clients with their applications, billing, policy changes, account support, and association membership management. Show less