Danielle Durocher Email & Phone Number

Cambridge, On, Ca

Remote

Cambridge, On

Cambridge, Ontario, Canada

Brantford

-through probing questions to clarify issues, provided efficient solutions to customer inquiries and concerns and closed, opened, and transferred accounts when appropriate-outbound calls to owners, tenants, landlords, builders, etc.-cross-trained in off-line tasks, such as answering and processing customer emails, faxes, and returned mail, adhering to Ontario Privacy Laws and company policies-cross-trained in scheduling and administration for the call centre, with an attention to detail for all tasks, including scheduling, running reports, WARP auditing, creating processes, sending and receiving mail, and "triaging", all done through programs such as Microsoft Excel, Outlook and Word, BI launch pad, CDS, Discoverer, WARP, Interaction Client Business Manager (ICBM) and Interaction Desktop-participated in various HHIA and fundraising events, as well as the Christmas Parade and the Christmas Charity committees

Brantford, On

• Managed the supply chain process for parts through the proficient use of SAP SCM by creating the necessary documentation for shipping and receiving • Shipped parts to distributors, major retail chains, and various other customers by UPS and Quick X• Received parts from numerous vendors and created inbounds for the warehouse staff• Handled customer inquiries and resolved any issues by troubleshooting• Performed general administrative tasks

Ancaster, On

• Special project: filed paperwork that accumulated over a period of six months

Brantford, Ontario

• Handled calls via switchboard for an accounting firm with 80+ employees during a busy tax season• Scheduled appointments, answered customer inquiries, signed tax forms with clients, received shipments• Processed hundreds of domestic and international mailings of confidential tax information• Filed alpha-numerically for the entire office building with 14 different partners• Maintained various Excel spreadsheets

Brantford, Ontario

Brantford, Ontario

-Contract preparation-Present and discuss work proposals for installations and upgrades-Customer retention

Hnhb Ccac

Windsor, On

• Full-time call centre agent contracted by AT&T to support digital television, phone, and internet• Comprehensive experience with Customer Relationship Management Tool• Troubleshoot internet, voip, and cable television issues and scheduled technician appointments• Consistent audits with grades over 90%

B.Mus, Music, A

Activities and Societies: Pre-med club, Campus for Christ, Intramural Volleyball, U.of W. Wind Ensemble, Windsor Community Orchestra.

Diploma

Activities and Societies: President of the Music Club, Volleyball, Soccer, Talent Shows