Danielle Bracy Email & Phone Number

Westminster, MD, US

Winnersh, England, United Kingdom

My role included reporting to the IT Operations Manager, using the Freshdesk system to manage tickets, including user support requests, working with the IT Infrastructure team on projects, including Remote Desktop Protocols, managing outages, scheduling enrolment and offboarding of contractors. Interfacing with international stakeholders. Trained and.

Reading, England, United Kingdom

While I worked for PCGB I reported to the Service Desk Manager. My day-to-day responsibilities included prioritising incoming tickets (JIRA), handling company-wide IT issues. Investigating and evaluating company hardware and software outages and providing technical support and solutions. Compiling and standardising data sets for analysis for intranet.

Farnborough, England, United Kingdom

My role involved managing tickets, providing technical support to enterprise customers via phone calls and email. I worked as part of a small team providing 1st line technical support and collaborating with the larger team and with other technical teams to resolve customer issues. I used my time management and task prioritisation skills to work efficiently.

Newbury, Berkshire

During my time at Vodafone, I have focused on creating key relationships and building my own personal brand Learning how to thrive in a corporate environment, I worked as part of a team supporting customer sales opportunities. I improved my time management and organisation skills when prioritising multiple tasks. I gained skills in the quality assurance.

Reading, United Kingdom

This position was a Christmas temp job at Pandora under one of it's franchises. During my time at Pandora I received training specific to building rapport with customers, asking open questions and accessing their needs as efficiently as possible. Working as a Christmas temp had its challenges as it's the busiest time of the year, you have to be on your.

Reading, United Kingdom

Working as a Waitress was a juggling act sometimes physically with plates and glasses others mentally, with orders, tables and problem solving. Another obstacle was providing the best solution for both parties which sometimes was an easy fix others wasn't. It was all about ensuring people had a good time, whether that was keeping kids happy and entertained.

Music, Merit

Information Technology, B