Danielle Bratsch Email & Phone Number

Remote

Reno, Nevada, United States

Used change management skills to learn, implement with my team and support other supervisors with ongoing changes such as: attendance policy, career leveling, and soft skills communication and rollout. Established trust and built relationships with eight representatives and two CSRII (lead rep). I mentored and coached them to achieve metric, activism, and LOV goals for their career advancement and operational efficiencies. I did this by encouraging them to see Patagonia’s mission in their current role.Consistently showed up as a team player by supporting all teams, advocating for my team and for feedback and collaboration.Implemented office hours before holidays to help boost moral and create remote engagement opportunities.Navigated and encouraged inclusivity conversations, feedback and education.

Reno, Nevada, United States

Consistent and reliable performance as illustrated by completion of contract position with individual metrics at the top 5% of all department contract employees.Actively mentored co-workers through the training and the conversion process while providing feedback on process improvement to the correct channels.Advocated for culture in the workplace by joining groups like the Women + PCG, participating in activism hours and participating vision meetings at the request of leadership.Achieved top 3 of the highest customer satisfaction scores, proving that I consistently go above and beyond with our customers by representing the Patagonia culture.

Established and exceeded foundational goals for the company and responsibilities for leadership.Further enhanced the reach and engagement for customer experience.Found resolutions for customers by problem solving through effective remote communication; which helped to de-escalate high stress situations.Developed leaders by creating a feedback strategy to enhance customer experience.Created key relationships with local businesses, customers and captains.

Minden, Nevada

Created and implemented training and development for teams and leaders.Project manager over venders and teams ensuring end-to-end customer experience.Established teams that lead 150+ leaders and volunteers to meet customer needs and budget goals. Rebuilt the communication strategy for LifePoint while rebranding with successful implementation.When the Covid pandemic started successfully innovated quickly by building and leading a team who implemented an online campus strategy with all new software and leadership in under a week, then created online content and communication strategies which enabled us to meet goals and strengthen market presence.

Leadership development and internal communication to cast vision and goals for the business team.Built key relationships with local businesses helping them create technology strategic plans to help meet business goals.Enhance the reach and engagement for all businesses purchasing at Apple in the Reno market.