Danielle Butler Email and Phone Number

•Identifies and generates new IT tickets that requires the library’s attention to resolve library patron inquires in a timely efficient manner•Collaborates with coworkers and faculty to design and create informative displays and booth for the public using Canva and Adobe Creative Suite, resulting in over 4,000 student engagements per activity •Actively involved in the end-to-end recruitment and selection process of our department’s open positions•Communicates efficiently with patrons on the phone and in person on how to navigate the website and assist with any questions or needs to ensure the patron has a pleasurable experience•Uses Microsoft Suite & Google Drive to communicate with coworkers, schedule monthly meetings, and create reports and projects•Complies data and statistics about patron usage of the library’s resources to present and share with library departments•Assists with the successful execution of multiple special projects, enhancing library services and patron experience•Successfully trains, supervises, and onboards a team of 20+ student assistants per semester, effectively delegating library duties and ensuring smooth operations•Ability to motivate, establish and maintain effective working relationships with associates, supervisors, student workers, and other community agencies and the public

• Wrote concise medical records that adhered to federal and state regulations regarding medical procedures• Actively acquired and proficiently applied medical terminology and procedures, to ensure effective communication to execute veterinary care protocols• Effectively communicated and triaged medical procedures, efficiently prioritized cases according to urgency and severity to facilitate timely and effective care•Efficiently handled a high volume of approximately 50 phone calls and emails on a daily basis, to provide prompt and knowledgeable assistance to clientele•Demonstrated proficiency in the application of effective and Fear Free animal restraint techniques for small and exotic animals, ensuring the safety of both patients and doctors •Organized, restocked, and cleaned exam rooms before and after patient visits•Cleaned all workstations and customer areas to keep a clean and hygienic area for clients, patients, and staff

• Efficiently and diligently worked in a fast-paced work environment to ensure smooth workflow and maintain high customer satisfaction •Used conflict resolution skills to manage customer complaints by actively listening to customers and understanding their concerns to enhance patron experience •Adhered and enforced yacht club rules and maintained utmost confidentiality in handling sensitive member information

• Communicated to patrons on the phone and in person how to navigate the website and assist with any questions• Utilized the Library of Congress Classification System to organize and shelve books• Compiled data and statistics about patron usage of the library’s resources• Ability to motivate, establish and maintain effective working relationships with associates, supervisors, volunteers, and the public• Assisted patrons on the phone and in-person on how to use the website and how to locate resources

Native Bee & Varroa Mite Research•Assisted research department on multiple studies in the data collection phase by organizing and managing datasets, conducting statistical analyses, and generating concise reports that summarized the findings•Created and presented a research poster about different blueberry cultivars and determining which would produce blueberries if there were no pollinators to facilitate the transfer of pollen •Prepared and analyzed data in Excel for further interpretation by utilizing functions and models to communicate that more than half of the blueberry cultivars relied on pollinators to produce a high yield of blueberries•Collected, analyzed, and identified bumble bee samples from different locations around Rhode Island to determine if there is a decline in the native bumble bee population