I currently support a staff of 85+ to operate the on-site Aquatics department, Fitness Center, Check Point, Group Exercise, Personal Training, Massage and Pilates Reformer services. In addition to;*Evaluating fitness and aquatics services *Developing programming opportunities to improve revenue*Managing and developing budgets*Reporting quarterly budget numbers*Marketing services to the community to drive membership and strengthen in-house programming*Establishing networks and partnerships within the community to introduce JCC programs and services

Supported a staff of 48 to operate the on-site Fitness Center, Check Point, Group Exercise, Personal Training, Massage and Pilates Reformer services. *Evaluated current fitness services and developed physical activity programming opportunities within the community center,*Upgraded Fitness center*Stream-lined communications and marketing to develop on-going community marketing programs to drive membership and strengthen in-house services*Established networks within the community to introduce JCC programs and services

I lead a portfolio of 6 accounts and 8 corporate fitness facilities. In this role I maintain strong client relations and work collaboratively with the client and team to strategically grow and develop services and on-site programs. In addition to; *Steering, coaching, and mentoring a team of 15 FT site staff *Maintain client retention*Coordinate frequent communication, reports, and business reviews; maintained expenses within budgets and offered cost-saving opportunities; *Resolve issues rapidly*Manage key performance metrics and ensure quality service*Committee Champion for Shared Programs & Resources and Internship projectsAccomplishments:*Met 100% of key performance metrics for 2 straight years.*Raised profit margin to 3% above target across multiple sites by working closely with site managers on reviewing and optimizing monthly financials*Attained perfect customer satisfaction score in 2 key accounts by championing customer-centric focus *I held a pivotal role in supporting implementation of 3 new corporate fitness facilities equipping site managers with necessary skills for operation.

I governed operations of 10 facilities and 8 client relationships in Health Clinics, Pharmacy, and Fitness services. I provided strong client relations and general management for multiple accounts. Administered $2.5M+ budget and oversaw profit margins. Managed performance and development of 18 employees. Held quarterly business reviews with clients to promote service value and optimize account performance. Monitored service quality and key performance metrics.Accomplishments:*Achieved all internal and external performance guarantees and profit margins for 3 consecutive years.*Secured payment for 300K aged invoices and resolved system issue, garnering recognition as Director, Client Operations of the Year at National Annual Business Meeting. Collaborated extensively across departments to identify cause and close process gaps, rectifying invoice labeling issue.*Resolved multiple human resources issues and managed seamless change during hiring process for new senior site manager, transitioning reporting structure of 3 locations for 2 months. Partnered with regional HR business partner to define strategy and approach; met with staff and shaped performance improvement plans.

I directed overall facility operations, program marketing, client health and wellness initiatives, and staff performance across multiple facilities, including full-time and part-time accounts. Administered $410K total budget and forecasted financials.Accomplishments:*Propelled client’s annual membership growth by 20% and drove solid membership retention for 5+ years despite client’s workforce reduction*Exceeded a client’s expectations by maintaining average membership at 43% of the eligible building population*Led team to produce 33% growth in client membership on a new account and raised client’s group exercise utilization by 45% over 3 years.*Facilitated expansion of Take Care Health corporate fitness center’s roster of substitutes by partnering with area universities to build a local internship program.

I steered strategy, planning, and facilitation of training for 130 FTEs and 30 part-time staff to maximize corporate compliance. Managed Functional Assessment Training Program. Partnered with leadership to handle sub coverage, corporate training for new hires and managers, and preparation of staff development resources. Oversaw recruitment, policies, and procedures. Assisted in developing and maintaining web-based resources.Accomplishments:*Orchestrated off-site 2-day annual corporate conference for 60+ attendees, earning positive reviews from executive team*I was a key role in delivering a tracking mechanism for compliance training for 100+ full-time employees and 200 per diem staff*Catapulted efficiency and accelerated processes by transitioning print training materials to electronic versions.