■ Built one on one relationships with each person to understand what they need to be successful.■ Helped motivate the center through participating in employee appreciation events.■ Coach agents to use call flow and find services that will fit customer’s needs based on the information the discover during the call.■ Motivated people through incentives and goal settings.■ Focus on the employee experience by helping them achieve their sales and revenue metric and also provide order entry support.

Team POC for current supervisor by running liftoffs and answering any questions for agents in the absence of our supervisor. Manage large volumes of Inbound sales calls to identify customer’s needs by following Company sales process, asking open ended questions and offering packages based on the information collected. Share best practices around call flow and how to implement on existing customers Team member of the Great Place to Work Committee. Help create call center wide events and put together the monthly calendar. Trialed JIRA for NPS Manager and helped create Job Aid for the SCOE and became SME on JIRA. Team MVP for Team Tran for the month of December 2018

Responsible for all aspects of Store management, which included, sales, profitability, merchandising, stock management, selling skills, staffing, and safety and security.- Helped maintain visual presentation, operational policies and procedures, and inventory control. Assisted in executed all corporate programs including: Jockey Rewards, We Serve, and Bra Fit Certification. - Regularly reviewed store metrics with staff to help drive sales. Followed service principles to maintain consistent selling and service standards.- Performed store opening and closing procedures, store change orders, and handling sales transactions, which included: cash, check, and credit. Processed returns and exchanges by upholding Jockey’s 100% satisfaction guarantee policy.

- Responsible of day to day operations and administration to include opening and closing of store, email follow ups with corporate, scheduling and training of employees in accordance with company standards.- Maintained increases in stores metrics that included, conversion, units per transaction, and average dollar per sale. Provided customer service that resulted in a 95% outcome on the company secret shop. - Interviewed potential candidates for employment and ensured employee paperwork was completed efficiently and finished correctly. Helped train temporary holiday seasonal managers and completed new hire paperwork. - Assisted in store relocation by collaborating with Store Manager, Director of Stores, and contractors with time lines in order to keep project on schedule. Helped pack up store and ensured that inventory and fixtures safely made it to new location.