Danielle Callender Email and Phone Number

• Organize emails from clients for relevant action • Identifying current trends relevant to program support and client service, creating relevant materials, promotional and information resources for social media, research, and problem solving • Responding to clients’ e-mails/ enquires using both standard responses and client specific responses based on relevant need/request • Ensuring client specific responses are provided with accurate and concise information in a timely, professional manner• Identifying problematic/urgent or high-profile cases to Supervisor & managing follow-ups with relevant personnel both with internal personnel and external stakeholders• Liaise with external stakeholders• Provide relevant staff training

• Pre-assessment and analysis of applications• Assist in the development and maintenance of standard operating procedures• Administrative management of deadlines, events, interviews and file management• Identifying adverse information, special needs, and/or time sensitive actions required for applications on a case by case basis• Applying use of local knowledge as required for specific processes and actions relevant to applications• Provide relevant staff training

• Complete pre-assessment of applications according to standard operating procedures• Engaging clients and responding to client enquiries in person as contingency Receptionist• Mailroom management• File management and archiving• Provide relevant staff training