Danielle Carpenter Email & Phone Number

Washington, District Of Columbia, United States

Facilities Database CoordinatorMonitor office facilities continuously to ensure optimal operation and maintenance.Address client inquiries and concerns, guaranteeing high-quality resolution and service delivery.Conduct follow-ups with clients to confirm satisfaction with issue resolution.Handle facility-related inquiries and complaints, verifying issues and implementing corrective measures.Maintain up-to-date knowledge of building systems to ensure efficient operations.Coordinate repair and maintenance services with external contractors and equipment technicians.Adhere to maintenance and safety procedures tailored to specific building requirements.Conduct site inspections as part of routine facility assessments.Generate and delegate work orders to engineering staff and service providers.Provide training on operational procedures and systems to new staff and external vendors.Facilitate communication between clients, landlords, for issue resolution and project updates.Support client events by coordinating logistics and facility-related requirements.

Provide individual and small-group instruction, using multiple teaching formats to meet the specific needs of students with varying intellectual and artistic abilities, and to accommodate a variety of instructional activitiesAdvanced facilitation of technological training including: PCs with a Windows operating system, Web-based email services (e.g. Google Suite), Microsoft Office Suite, and popular social media platformsProviding ongoing and timely feedback to students on their progress

Washington, District Of Columbia, United States

Utilized Service Now software to track and analyze dataOptimized data collection procedures and generated reports on a weekly, monthly, and quarterly basisAddress client inquiries and concerns ensuring timely and quality issue resolution and service deliveryProvides guidance and over-site for projects, building operations and space management.Plans and coordinates logistical support for special events and projects including tenant agency movesServe as an advisor to tenants on all facilities relates issues, project management and daily maintenance management

Washington D.C. Metro Area

Lead instructional courses for 30+ students per month, with track record of 85% of students reaching their goal Possess experience as an instructor in an adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instructionResponsible for the classroom and online setup, which includes setting up computers, virtual labs, and instruction material, to include providing online access codes to adult-studentsPrepare student evaluations to include performance and learning deficiencies Developed and presented courses and instructional materials for specialized functions

Washington D.C. Metro Area

Develop and implement lesson plans and utilize various methods to instruct individuals in employment skills improvement Conducted training in a classroom and laboratory setting of more than 200 adult-studentsRecords all activities and ensures case notes, data, and reports are completed in a timely mannerActs as liaison with mandated partners, associations, department agencies and state programs as part of community outreach. Interprets laws and regulations from the Department of Labor regarding employment and training to conduct labor market surveys

Certificate, Google It Support Professional Certificate

Certification, Computer Operation

Activities and Societies: Computer Operation Completed 120 units Computer Operation - Springfield, VA