Danielle Carr Email & Phone Number

Conesus, Ny, Us

Conesus, Ny

A versatile and results-oriented PMO Manager, who has successfully delivered a diverse portfolio of products and services across multiple domains and geographies. Skilled in eliciting and translating business requirements into coherent end-to-end solutions, establishing and overseeing project governance frameworks, and aligning resources and capabilities to achieve strategic objectives. A proven leader who fosters a culture of excellence, innovation, and customer-centricity by setting clear performance goals, providing constructive feedback and coaching, and driving accountability and collaboration among stakeholders. ●Applied agile methodologies and best practices to ensure quality and timely delivery of products and services, completing 80% of the projects within the estimated time and budget and exceeding the quality standards by 30%.●Achieved on-scope, on-time, and on-budget delivery of the product portfolio objectives with a 95% internal customer satisfaction rate.●Fostered effective collaboration and service mindset among large teams for customers, resulting in a 20% improvement in employee engagement and retention.●Established program standards and results, with data-driven measurements to inform decisions and optimize value and reduce rework by 20%.●Designed, communicated, and trained on program testing strategy processes with status dashboards, standardized reporting, and engagement models that were adopted by 90% of the value streams in the company, enhancing quality and efficiency across the organization.●Delivered digital and automated solutions for multiple concurrent projects across different business units, enhancing customer satisfaction and efficiency by 25%.●Implemented end-to-end process solutions to align with enterprise goals and reduce manual work, resulting in 40% less errors and 50% faster operations.●Led a team of project managers to deliver best-in-class solutions and features that enabled profitable growth of 15% year-over-year.

Conesus, Ny

Enhanced clarity & alignment project objectives, business value propositions, solution design, & operational scenarios by ensuring business processes align with enterprise goals. Adopted a holistic view of project impact & dependencies across the enterprise, encompassing sales, operations, Network, security, billing, finance, and other relevant domains.●Achieved a 25% increase in project alignment with enterprise objectives by effectively understanding and communicating project objectives, business value, & operational scenarios●Implemented end-to-end process solutions that improved operational efficiency by 40%, aligning with enterprise objectives and enhancing cross-departmental collaboration●Identified critical process enhancements that yielded a 25% boost in targeted organizational metrics, driving significant performance improvements across departments●Streamlined planning processes by conducting impact assessments, which clarified process requirements multiple organizations by ensuring thorough analysis and stakeholder engagement●Facilitated the globalization of the voice product by partnering with quote-to-sale teams in EMEA, contributing to a 25% expansion in market reach●Identified and addressed areas of complexity within IPVPN sales processes, working with quote-to-sale teams to realize a 25% increase in operational efficiency●Developed and maintained comprehensive current and future state processes using an End-to-End Product Process Model, resulting in a 30% reduction in project onboarding time●Established a risk management framework that tracked and communicated dependencies, reducing project delays by 20% across multiple initiatives●Ensured consistent updates and effective management of training plans, resulting in a 30% increase in employee engagement during project rollouts●Successfully globalized the Voice Complete initiative over a 2.5-year project, increasing the customer base by 30% and establishing a sustainable global operating model

Conesus, New York, United States

Worked with development teams and other systems analysts to update/enhance enterprise-level functional architectures. Worked cooperatively with business users in network operations, soft switch deployment, product managers, project engineers, and software developers. Estimated levels of effort (LOEs) for work requests: analysis, design, development, and testing●Partnered with cross-functional teams to clarify and refine 40+ business and system requirements, leading to more efficient project delivery and stakeholder satisfaction●Led project scoping sessions that resulted in the identification of optimal solution approaches for 5 key initiatives, reducing project timelines by 15%●Crafted precise use cases with comprehensive system requirements that informed development processes, increasing clarity and reducing defects by 20%●Created user guides for over 10 systemic applications, improving user onboarding efficiency by 30% and reducing support tickets by 25%●Developed and optimized new User Interface pages for voice product quoting, leading to a 20% reduction in processing time and improved user satisfaction ratings●Contributed to integrated application and regression testing, ensuring over 95% of critical defects were identified ahead of deployment, minimizing post-launch issues●Managed the development team’s backlog, prioritizing tasks that improved workflow efficiency by 25% and enhanced project transparency

Conesus, New York, United States

Developed, executed, and managed the Global Enterprise Voice product. Drove continuous product process improvements to maximize product profitability and efficiencies. Developed new global product requirements and business cases.●Managed the full product lifecycle of the Global Enterprise Voice product, resulting in a 30% improvement in customer retention rates over 18 months●Managed product P&L, achieving a cost reduction of 10% while maintaining service quality, leading to improved net margins●Developed comprehensive business cases and product requirements that resulted in the successful launch of three new customer-facing online apps, achieving $4 million in revenue●Established global strategic pricing floors that enhanced profit margins by 10%, while remaining competitive in the market●Led initiatives to streamline product processes, resulting in a 30% reduction in costs associated with product development●Managed the selection of global partners, successfully negotiating contracts that reduced costs by 12% while enhancing service capabilities

Master'S Degree, Project Management, 4.0

Activities and Societies: Alpha Chi Honor Society

Bachelors Of Science, Business And Public Management

Associates In Applied Science, Business Administration