Danielle Carr

Danielle Carr Email and Phone Number

Sr. Business Relationship Manager @ Zayo Group
Conesus, NY, US
Danielle Carr's Location
Conesus, New York, United States, United States
Danielle Carr's Contact Details
About Danielle Carr

Dynamic and results-driven Project Manager with 25+ years of expertise in product development, project leadership, and business analysis. Proven track record of delivering projects on time and within budget while enhancing customer satisfaction and improving efficiency. Skilled in agile methodologies, cross-functional collaboration, and stakeholder engagement. Certified SAFe® 5 Product Manager dedicated to driving profitability and operational excellence.

Danielle Carr's Current Company Details
Zayo Group

Zayo Group

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Sr. Business Relationship Manager
Conesus, NY, US
Website:
zayo.com
Employees:
3742
Danielle Carr Work Experience Details
  • Zayo Group
    Sr. Business Relationship Manager
    Zayo Group
    Conesus, Ny, Us
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  • Lumen Technologies
    Senior Manager Program Management
    Lumen Technologies Mar 2018 - May 2024
    Conesus, Ny
    A versatile and results-oriented PMO Manager, who has successfully delivered a diverse portfolio of products and services across multiple domains and geographies. Skilled in eliciting and translating business requirements into coherent end-to-end solutions, establishing and overseeing project governance frameworks, and aligning resources and capabilities to achieve strategic objectives. A proven leader who fosters a culture of excellence, innovation, and customer-centricity by setting clear performance goals, providing constructive feedback and coaching, and driving accountability and collaboration among stakeholders. ●Applied agile methodologies and best practices to ensure quality and timely delivery of products and services, completing 80% of the projects within the estimated time and budget and exceeding the quality standards by 30%.●Achieved on-scope, on-time, and on-budget delivery of the product portfolio objectives with a 95% internal customer satisfaction rate.●Fostered effective collaboration and service mindset among large teams for customers, resulting in a 20% improvement in employee engagement and retention.●Established program standards and results, with data-driven measurements to inform decisions and optimize value and reduce rework by 20%.●Designed, communicated, and trained on program testing strategy processes with status dashboards, standardized reporting, and engagement models that were adopted by 90% of the value streams in the company, enhancing quality and efficiency across the organization.●Delivered digital and automated solutions for multiple concurrent projects across different business units, enhancing customer satisfaction and efficiency by 25%.●Implemented end-to-end process solutions to align with enterprise goals and reduce manual work, resulting in 40% less errors and 50% faster operations.●Led a team of project managers to deliver best-in-class solutions and features that enabled profitable growth of 15% year-over-year.
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  • Centurylink
    Enterprise Process Architect
    Centurylink Jan 2015 - Mar 2018
    Conesus, Ny
    Enhanced clarity & alignment project objectives, business value propositions, solution design, & operational scenarios by ensuring business processes align with enterprise goals. Adopted a holistic view of project impact & dependencies across the enterprise, encompassing sales, operations, Network, security, billing, finance, and other relevant domains.●Achieved a 25% increase in project alignment with enterprise objectives by effectively understanding and communicating project objectives, business value, & operational scenarios●Implemented end-to-end process solutions that improved operational efficiency by 40%, aligning with enterprise objectives and enhancing cross-departmental collaboration●Identified critical process enhancements that yielded a 25% boost in targeted organizational metrics, driving significant performance improvements across departments●Streamlined planning processes by conducting impact assessments, which clarified process requirements multiple organizations by ensuring thorough analysis and stakeholder engagement●Facilitated the globalization of the voice product by partnering with quote-to-sale teams in EMEA, contributing to a 25% expansion in market reach●Identified and addressed areas of complexity within IPVPN sales processes, working with quote-to-sale teams to realize a 25% increase in operational efficiency●Developed and maintained comprehensive current and future state processes using an End-to-End Product Process Model, resulting in a 30% reduction in project onboarding time●Established a risk management framework that tracked and communicated dependencies, reducing project delays by 20% across multiple initiatives●Ensured consistent updates and effective management of training plans, resulting in a 30% increase in employee engagement during project rollouts●Successfully globalized the Voice Complete initiative over a 2.5-year project, increasing the customer base by 30% and establishing a sustainable global operating model
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  • Level 3 Communications
    Senior Business System Analyst
    Level 3 Communications Jan 2012 - Dec 2014
    Conesus, New York, United States
    Worked with development teams and other systems analysts to update/enhance enterprise-level functional architectures. Worked cooperatively with business users in network operations, soft switch deployment, product managers, project engineers, and software developers. Estimated levels of effort (LOEs) for work requests: analysis, design, development, and testing●Partnered with cross-functional teams to clarify and refine 40+ business and system requirements, leading to more efficient project delivery and stakeholder satisfaction●Led project scoping sessions that resulted in the identification of optimal solution approaches for 5 key initiatives, reducing project timelines by 15%●Crafted precise use cases with comprehensive system requirements that informed development processes, increasing clarity and reducing defects by 20%●Created user guides for over 10 systemic applications, improving user onboarding efficiency by 30% and reducing support tickets by 25%●Developed and optimized new User Interface pages for voice product quoting, leading to a 20% reduction in processing time and improved user satisfaction ratings●Contributed to integrated application and regression testing, ensuring over 95% of critical defects were identified ahead of deployment, minimizing post-launch issues●Managed the development team’s backlog, prioritizing tasks that improved workflow efficiency by 25% and enhanced project transparency
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  • Global Crossing Telecommunications, Inc
    Product Management - Enterprise Local Voice
    Global Crossing Telecommunications, Inc Sep 2009 - Dec 2011
    Conesus, New York, United States
    Developed, executed, and managed the Global Enterprise Voice product. Drove continuous product process improvements to maximize product profitability and efficiencies. Developed new global product requirements and business cases.●Managed the full product lifecycle of the Global Enterprise Voice product, resulting in a 30% improvement in customer retention rates over 18 months●Managed product P&L, achieving a cost reduction of 10% while maintaining service quality, leading to improved net margins●Developed comprehensive business cases and product requirements that resulted in the successful launch of three new customer-facing online apps, achieving $4 million in revenue●Established global strategic pricing floors that enhanced profit margins by 10%, while remaining competitive in the market●Led initiatives to streamline product processes, resulting in a 30% reduction in costs associated with product development●Managed the selection of global partners, successfully negotiating contracts that reduced costs by 12% while enhancing service capabilities
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Danielle Carr Skills

Telecommunications Voip Sip Trunking Ip T1 Computer Network Operations Product Management Unified Communications Enterprise Software Voice Over Ip Vendor Management Tdm Ip Vpn User Interface Design Provisioning Wireless Software Development Sip Session Initiation Protocol Internet Protocol User Experience Rally Switches Service Delivery Data Center Testing Visio

Danielle Carr Education Details

Frequently Asked Questions about Danielle Carr

What company does Danielle Carr work for?

Danielle Carr works for Zayo Group

What is Danielle Carr's role at the current company?

Danielle Carr's current role is Sr. Business Relationship Manager.

What is Danielle Carr's email address?

Danielle Carr's email address is da****@****ink.com

What is Danielle Carr's direct phone number?

Danielle Carr's direct phone number is +158525*****

What schools did Danielle Carr attend?

Danielle Carr attended Devry University, Suny Polytechnic Institute, State University Of Cobleskill.

What skills is Danielle Carr known for?

Danielle Carr has skills like Telecommunications, Voip, Sip Trunking, Ip, T1, Computer Network Operations, Product Management, Unified Communications, Enterprise Software, Voice Over Ip, Vendor Management, Tdm.

Who are Danielle Carr's colleagues?

Danielle Carr's colleagues are Alicia Relyea, Eddy Reyes, Kyrie Hill, Candice Cabral, Naveen Kisana, Mike Pickrel, Tiler Bates.

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