Danielle Carter Email & Phone Number

Gateshead, England, United Kingdom

- Co-ordinate and implement technical projects- Liaise with Sales team, internal and external customers around engineer availability- Manage and Schedule pro-active contracts for new and existing customer- Maintain internal systems such as CRM, Autotask, USS- Escalating issues with the appropriate manager- Liaise with purchasing department for delivery dates/part delays- Ensure Engineer’s diaries are up to date and scheduled effectively- Build strong relationships with Engineers- Liaise with other Scheduling Co-ordinators to coordinate resource- Ensure customers are updates on a regular basis (telephone/email)- General assistance across the team as required- Book in and update appointments on internal systems and informing the customers- Prioritising visits by urgency

This role included:- Working with external customers daily- Inputting orders onto the internal systems for customers- Contacting customers regarding orders- Having excellent knowledge of Microsoft such as Word, Excel and Outlook- Working with the transport team to arrange deliveries

Gateshead, England, United Kingdom

This role included:- Updating and registering housing applications ensuring applicants are eligible for social housing andchecking if any awards are needed- Liaising with The Neighbourhood Relations Team for vettings- Dealing with customer enquiries over the telephone and via emails.- Updating systems such as Northgate and Abritas- Proving general administration support- Having an excellent knowledge of Microsoft such as Word, Excel and Outlook- Contacting customer and organisations such as Landlords to retrieve information needed in order tocomplete/update the housing application.- Internal and external post on a daily basis.- Providing advice and support to customers about their housing application via telephone post andemail.- Communicating with my colleagues to ensure targets are met.- Adapting to workloads to meet the business needs- Data Inputting- Working towards targets

Gateshead, England, United Kingdom

This role included:- Auditing Files- Creating and sending out training invoices- Enrolments- Making up learner files- Inputting data onto spreadsheets- Having an excellent knowledge of computer systems/packages i.e Microsoft Word, Excel database etc.- Using Mail Merge- Creating and Running Macro’s in Microsoft- Monitoring a weekly report on staff and learner productivity- Filing- Managing a diary system- Working with awarding bodies- Adapting to workloads to meet the business needs- Contacting learners and assessors- Working with internal and external people on a day to day basis- Dealing with queries on a day to day basis- Managing a learner system- Checking and sending complete induction paperwork- Dealing with contracts- Managing personal and confidential learner information- Updating profiles on the E-Portfolio system- Enrolments and reports onto Maytas- Managing and creating reports regarding figures- Data Inputting- Taking minutes of meetings

Gateshead, England, United Kingdom

This role included:- Working on Reception- Meeting and greeting visitors- Inputting data into Maytas- Arranging Couriers- Ordering Stationary- Archiving files to Crown- Making up learner files- Inputting data onto spreadsheets- Booking exams- Monitoring a weekly report on staff productivity- Arranging/booking travel and accommodation- Having an excellent knowledge of Microsoft Word, Excel etc.- Filing- Managing a diary system- Adapting to workloads to meet the business needs- Working with awarding bodies- Contacting learners and assessors- Working with internal and external people on a day to day basis- Dealing with queries on a day to day basisI achieved my NVQ Business and Administration in this job role

Birtley, England, United Kingdom

This role included:- Outbound cold calling- Working towards individual and team sales targets- Having an excellent telephone manner- Having good communication skills over the phone- Being confident, enthusiastic and self-motivated.

Gateshead, England, United Kingdom

This role included:- Serving customers in a busy fashion store- Supervising fitting rooms- Dealing with queries and requests- Ensuring shop is clean tidy at all times- Handling cash- Being polite and friendly with customers- Meeting targets- Pricing new stock- Working as part of a teamI achieved my NVQ Customer Services Level 1 and 2 in this job role