Account management for private and commercial sellers on BoatTrader.com and boats.com. Providing high level customer service to advertisers in need of help with online products and services. Responsible for making outbound calls to verify advertisement details. Upselling customers during every call after carefully analyzing current products and services. . Cold Calling customers to retain accounts, and respond to leads handed down by upper management. Responds promptly to emails and voicemail messages. Sets follow up calls , tasks and telephone meetings via the Sales force platform. Consults and advises customers on ways to improve listings by analyzing system generated data within customer accounts. ¬Strives to meet individual sales goals and meet team revenue goals projected by upper management.