Danielle Chan Email & Phone Number

*Assisted in the move 70 employees to a new office.*Solely managed the office *Greeting guests & clients*Vendor Management*New hire office tours and Safety orientation *Processed FedEx and Corporate Couriers *Ensuring office is running smoothly

Vancouver, British Columbia, Canada

*Office tours for new hires *First aid level 2*Space planning *Vendor Management *Coordinating internal office moves*Ordering Office Supplies *Greeting Visitors & Clients *Reception Coverage *Booking meetings in Microsoft outlook *Ordering catering for client meetings *Coffee/Catering set up for client meetings*Incoming and outgoing mail *Organising Couriers *Coordinating monthly office safety Inspections *Participating in office social committee *Organising Vendor Lunch and Learns

Vancouver, Canada Area

• Processed temporary disconnections (vacation holds)• Managed Refer-a-friend programs: tracking referrals and crediting accounts when eligible• Retail Balancing: Ensuring that all retail locations balanced each day• Processed Incoming mail from customers & actioned as required

Vancouver, Canada Area

• Processed online orders• CBS data entry with precision• Assisted a high volume of customers through Live Chat• Responded to customer inquiries through email while being CASL Compliant• Assisted with coaching and shadowing new hires within eCare

Burnaby, Bc

• Answered phone calls and assisted members with their questions and issues in a high-volume call centre• Responded to inquiries through other channels such as email and chat.• Consistently maintained high customer satisfaction levels • Helped guide and train new representatives

• Audited all direct marketing/inbound reservations booked on a daily basis• Personally handled over 50 client calls per day• Confirmed reservations to ensure quality assurance• Successfully hired over 30 staff and conducted over 100 reference checks• Represented the call centre at career recruiting fairs• Conducted over 60 staff orientations• Processed data for new hires using the custom in-house database