Presents work with professional mock-upsAssists small businesses with logo designCreates email copy and schedules email marketing campaignsWebsite DesignCreates print-ready marketing materialsPhoto Editing and PhotographyMakes YouTube Thumbnail Designs for clientsProficient with Adobe Creative Suite

Ensures that policies, procedures and standards are followedEncourages and loyalty program enrollmentManages payroll and scheduling Organizes department meetings Sets high standard of service for staff

Oversaw daily operations for the Hotel in absence of GM or AGM Motivated staff and maintains good staff relationsRegularly mets with department heads to ensure goals and tasks are accomplished including conducting departmental audits and enforcing brand standards and hotel policiesFocused on exceptional customer service and positive guest resolution; increased helpfulness of Staff SALT percentage in 1 year 3.1 over the benchmark for Curio brand properties with 500 or more rooms Facilitates private events to ensure events run smoothly

Managed travel Executive team travel Coordinated executive level communications, including note taking and email communications and maintaining daily calendar of meetings and eventsOrganized and filed sensitive documents and personal information for CEORegularly planned dining for monthly owner's lunch with staff

Attended daily arrivals meeting to plan for guest arrival and VIPsIncreased Gallup scores significantly above end of year goals within a 4 month period Developed training for team members for onboarding for a team of 15Recruited and provided ongoing training and support to front office team, including front desk and guest servicesCommunicated with all departments to ensure flawless arrival and departure and addressed and resolved guest opportunitiesResponsible for forecasting and managing front office labor Assistant through property renovation of the main lobby

Efficiently managed two clinics for uninsured and undocumented personsEnsured smooth and efficient patient flow and that each patient was seen in a timely mannerAddressed patient concerns with the support of the doctors with in the facility Prepared requisitions for office supplies for two clinics

Prepared daily for next days arrivals according to preferences and guest requestsProvided training and support to front desk agents for flawless guest arrival and departureServed as Night Audit ManagerAssisted through a guest room renovation Responsibilities were inclusive of scheduling, organizing front office meetings and daily operations

Processed guest arrivals and departures Developed ongoing training tools and resources for the Front Office team Coordinated with all departments for efficient service and maintained confidentiality of proprietary informationParticipated in lateral service including sales and banquets, guest services and food and beverageScheduled staff and prepared payroll accuratelyServed as Manager on Duty for the Hotel, personally addressed guest opportunities with hand written cards or letter for a personal touch

Processed customers payments Suggested merchandise to customersStyled and maintained store displays

Organized and shelved merchandiseChecked customers out after final selections

Maintained a high level of customer service and satisfaction, Handled complex banking transactions, Heavy cash handling, Assisted customers and employees with problem solving and trouble-shooting, Trained employees