Danielle Chapman Email and Phone Number

Key Elements of my Role: > Assist Service Design Manager> Create and design a range of inflight products across the QantasLink Fleet > Collaborate internal communications to crew via Crew service briefs ,and share product communication through Qantas Yammer and Weekly Essentials .> Assist in implementing new service products and strategies across QantasLink Fleet -Dash 8 ( 200,300 ) Q-400.>Ensuring service standards are in line with Domestic and International and to ensure delivery is consistent>Work alongside internal and external food and beverage departments>Collaborate critical reports through cabin crew reporting systems to identify issues.>Represent Service Design Team at events>Assist in Ground school service training > Lead by example when operating flights & provide exceptional service to customers

Key Duties :> Provide exceptional customer service in a professional manner> Attend Pre flight briefing with all operating crew> Perform pre flight security and safety checks > Greet Passengers in a friendly but professional manner > Communicate all safety requirements to Passengers> Provide first aid when required> Provide in-flight service and comfort to passengers> Confident in all aircraft safety procedures > Comply with CASA and Qantas airline requirements