Danielle Chappell Email and Phone Number

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages•Ensure team provides outstanding service to clients, while building strong customer relationships•Immediately escalate any operational problems or issues to Lead, Supervisor or ManagerDirect Quality Assurance process to maintain efficient workflow and assure client… Show more Coordinate workflow within the team, prioritizing jobs and delegating duties to associates large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages•Ensure team provides outstanding service to clients, while building strong customer relationships•Immediately escalate any operational problems or issues to Lead, Supervisor or ManagerDirect Quality Assurance process to maintain efficient workflow and assure client satisfaction•Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines•Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed•Make sure that team is following standard operating procedures at all times•Train new employees on policies and procedures Show less

• Utilize appropriate logs for all office services work. Ensure that job tickets are properly filled out before beginning work.• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.• Follow procedures to run jobs in proper order. Communicate with supervisor or client on job or deadline issues. Meet contracted deadlines for accepting, completing, and delivering all work.• Troubleshoot basic equipment problems… Show more • Utilize appropriate logs for all office services work. Ensure that job tickets are properly filled out before beginning work.• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.• Follow procedures to run jobs in proper order. Communicate with supervisor or client on job or deadline issues. Meet contracted deadlines for accepting, completing, and delivering all work.• Troubleshoot basic equipment problems. Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow.• Performs Quality Assurance on own and work of others. Load machines with various paper, toner, and supplies.• Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Show less

Submit maintenance requests with building managementPerform morning and afternoon duties per Office Services check listPickup and distribute internal mail and process outgoing mailDeliver incoming packages and mailAssist staff in sending UPS packagesDistribute birthday/anniversary balloons to staffHandle orientation of new hires on the mail room procedures, supply closets, reception area; introduce new employees to staffMaintain kitchens assuring they are clean and… Show more Submit maintenance requests with building managementPerform morning and afternoon duties per Office Services check listPickup and distribute internal mail and process outgoing mailDeliver incoming packages and mailAssist staff in sending UPS packagesDistribute birthday/anniversary balloons to staffHandle orientation of new hires on the mail room procedures, supply closets, reception area; introduce new employees to staffMaintain kitchens assuring they are clean and properly stockedSet up and clean-up of conference room meetingsProcess food requests for meetings as necessaryMonitor ice cream supply and reorder as necessaryMonitor the office and make sure vacant offices and workstations are kept neat and clear of any clutterKeep supply closets neat and fully stocked. Reorder as necessary
 Technical support Assist with setting up conference room tech and A/V equipmentMaintain copiers and printers (clean glass, stock paper and replenish toner as needed)Setup new hire office spaces including computers and phonesCheck stationary levels at printer stations, reorder as necessaryMonitor the office and check for damage to workstations, office walls and overall office appearance; repair minor damages; report issues to supervisorHandle arrangements for special cleaning or refurbishing services, such as carpet cleaning, furniture cleaning, paint touch-up, etc., through Tishman Speyer portalAssist with special projects as necessary or requested by supervisor Show less

•Greet all incoming members and follow all check in procedures•Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take message•Handle member service issues to include: Lost and Found items, new membership cards, change of address, and questions regarding billings and payments, etc.•Record member concerns on the Member Service Log•Keep front desk area and lobby clean, clutter free, and orderly/organized. Perform safety checks during the… Show more •Greet all incoming members and follow all check in procedures•Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take message•Handle member service issues to include: Lost and Found items, new membership cards, change of address, and questions regarding billings and payments, etc.•Record member concerns on the Member Service Log•Keep front desk area and lobby clean, clutter free, and orderly/organized. Perform safety checks during the shift to ensure club is secured and safe. Record equipment, facility, and janitorial issues on the Maintenance Logs Show less

• Customer service and ability to interface with all levels of clients and have the ability to diffuse any difficult customer situations•Computer & data entry using MS office applications, entering data on spreadsheets and ordering items through an online system• Mail/Shipping packaging, labeling parcels for shipment. Tracking packages, sorting/distributing mail throughout an office• Setting up conference rooms for meetings, stocking food and supplies in a large office pantry or… Show more • Customer service and ability to interface with all levels of clients and have the ability to diffuse any difficult customer situations•Computer & data entry using MS office applications, entering data on spreadsheets and ordering items through an online system• Mail/Shipping packaging, labeling parcels for shipment. Tracking packages, sorting/distributing mail throughout an office• Setting up conference rooms for meetings, stocking food and supplies in a large office pantry or kitchen, catering for meetings and beverage service• Reception and answering phones in a front office or backing up a main reception desk• Copy/Scanning print jobs, scanning documents using MFDs Show less

Greet and interact with clients and prospective clients to drive new business by informing and educating them about club services and new offerings. • Be aware of all club issues, events or schedule changes and politely communicate them to members and ensure next shift is made aware of general status and all unresolved issues.• Retrieve membership information (billing, cancellations and transfers), and forward new member information to WSC sales consultants for processing

Assisted leadership team with issues and complaints from the Mayor’s Office, City Council, and DC Residents and collaborated with DCRA management to develop the internal office directoryDeveloped a business licensing data report for Business Professional Licensing Administration (BPLA), and a spreadsheet listing all licensed motor vehicle dealerships in the District Columbia using Microsoft Excel

Filed 15+ years of negotiations and legislation contractsCompiled 300+ page contracts/documents to distribute to attorneys