Danielle Charters Email & Phone Number

Sydney, New South Wales, Australia

Handling all detailed product and service related questions, from airport to airline relatedResolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resourcesKeeping records of customer interactions, accuracy of filing documentsProcessing and documenting lost and found items which have been misplaced within the airport and its surroundingsTaking photos and creating lodgements for lost and found items by using Reclaim HubReplying to emails regarding complaints, procedures, travel info, terminal information, parking enquires and much more via salesforceAnswering telephone enquires from the publicAssisting staff members and stakeholders with any airport related enquires and address any concernsDirect and assist airline staff members for safe and consistent operationsUpdating and maintaining records of customer interactionsReporting any faults within the terminals

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Check in passengers to their chosen destinationAll baggage is tagged to passengers destinationProvide up to date information regarding VISA’sMaking sure all passports and any other information provided is suitable for travelSet up counters ready for check in and by compiling by health and safe measuresProfessional and courteous communication skillsAbility to problem solve and complete work accurately within a fast pace environmentDemonstrate working within a teamHelping passengers who require further assistance such as wheelchair passengers, visually & hearing impaired passengers and minors, by assisting them in a safe andorderly manner from the counter to the aircraft doorAdvising passenger of security measuring regarding baggage and on board carry onWorking with airline representations by providing their airline departs on timeProvide superior levels of customer service to passengerSupervisor and coordinate gate dutiesSet up gate for passenger departurePrepare FIDS for passenger awarenessCommunicate with basement, ramp and service desk for completion of set tasksLiaise with Airline reps for flight departure, delays & maintenancePrepare passengers for boardingManage staff and delegate roles ready for aircraft departureAdvise all stations aircraft is off blocksReport to management regarding gate operation