Danielle Cipolla Email & Phone Number

Merchantville, Nj, Us

Ewing, New Jersey, Us

Ewing, New Jersey, Us

Ewing, New Jersey, Us

· Document business requirements and specifications relating to business process and translate to system functionality for our off-shore development team.· Support Field Sales across all COT in analyzing Trade Forecast/Promotional activity within TPM system.· Create and deliver ad hoc reports to users/leadership relating to trade spend and forecast.· Partner with cross functional leaders and users to assess current system capabilities and identify opportunities to improve results through process or system changes.· Write scripts and conduct user acceptance testing to ensure that developed system satisfied the needs of end users as specified in the functional requirements.· Train all new internal employees across all departments, external and broker sales users in TPM application.· Train and maintain an automated “Question and Answer Bot” in order to assist 350+ system users with everyday questions.

Ewing, New Jersey, Us

· Transitioned field sales team, internal employees and brokers through TPM implementation project. · Developed and implemented training materials and training program to end users· Analyzed and responded to tickets in Service Now and provide technical support for all users· Designed and delivered training sessions to new hires on company products, business processes and TPM system functionality.· Analyzed training deficiencies and needs, deliver periodic refresher trainings to the field and broker partners based on these needs· Served as point of contact for 350+ users to assist with everyday questions or issues. · Documented system or user issues and identify ways to ease the user experience.

Ewing, New Jersey, Us

· Managed and assisted all Non-Food account brokers across the country to keep company deduction balance under target.· Managed financial deductions in-house for large accounts.· Facilitated interactions between broker administrators and national business managers to ensure Sarbanes-Oxley compliance.· Performed audits at brokers' offices around the country.· Provided appropriate training on departmental policies and procedures, as well as SOX compliance issues to Field Sales and 3rd party Broker partner.· Provided direction to Promotion Payment Group and Trade Funds Analyst to ensure deductions are accurately applied against the correct customer or region trade deals/programs as well as help develop standard reporting formats for monthly distribution to Field and HQ Sales leadership.

Lewisville, Texas, Us

· Worked closely with Account Executives to maintenance client-customer business plans, entered promotional events in various TPM systems, performed pricing analysis and merchandising recommendations.· Managed financial deductions and invoicing for numerous national accounts.· Created, updated and published contracts for promotional events across all customers throughout the Northeast Region.· Updated and maintained distribution lists for numerous Northeastern grocery chains.· Created and maintained all new item paperwork for all client customer relationships.