Direct Auto Insurance (Total Loss Auto Claims) Sept 2013 – Present•Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim in a timely manner•Review controlling claim handler-s coverage determination, summarize the review and seek clarification as needed. Recognize additional coverage issues.•Establish and/or update claim and expense reserves.•Control damages through the proper use of cost containment tools (mitigate storage, expenses, rental)•Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manage deductibles and limits.•Review the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim.•Maintain an effective diary system, manage file inventory, and document claim file activities in accordance with established procedures. • Comply with state specific regulations•Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.Direct Auto Insurance (Fire and Theft Auto Claims) Oct 2011- Sept 2013•Successfully resolves claims according to applicable law and policy provisions•Effectively conducts investigations, customer interviews, recorded statements, secure public records, and obtain pertinent documents•Negotiate and communicate efficiently with body shops, attorneys, internal as well as external customers, and vendors•Evaluate claims from beginning to conclusion consistent with Claims Guidelines and Department of Insurance Regulations•Successfully maintain mail, pending claims, and return phone calls in a timely manner•Effectively manage and settle TOTAL LOSS claims•Successfully identify possible fraudulent claims, and perform basic fraud investigations•Assist in training newly hired employees•Review files for training and development opportunities

•Successfully resolved claims according to applicable law and policy provisions•Effectively conducted investigations, customer interviews, recorded statements, secured public records, and obtained pertinent documents•Negotiated and communicated efficiently with body shops, attorneys, internal as well as external customers, and vendors•Evaluated claims from beginning to conclusion consistent with Claims Guidelines and Department of Insurance Regulations•Successfully maintained mail, pending claims, and return phone calls in a timely manner•Effectively managed total loss claims•Identified possible fraudulent claims, and perform basic fraud investigations•Recognized, documented and referred subrogation opportunities•Productively managed basic litigation•Performed other duties as assigned

•Successfully resolved claims according to applicable law and policy provisions•Negotiated and communicated efficiently with body shops, attorneys, doctor offices, internal as well as external customers, and vendors•Effectively conducted investigations, including interviews, recorded statements, secured public records, and obtaining documents•Successfully negotiated and evaluated claims involving bodily injuries•Evaluated and concluded claims consistent with Claims Guidelines and Department of Insurance Regulations•Demonstrated CUDA compliance •Recognized, documented and referred subrogation opportunities•Identified possible fraudulent claims, and perform basic fraud investigations•Evaluated claims from beginning to conclusion consistent with Claims Guidelines and Department of Insurance Regulations

•Handled inside claims requiring substantial investigation to determine coverage, liability and extent of physical damage claims•Negotiated resolution of claims based on facts and legal climate where claims occurred•Negotiated to resolution liability claims involving bodily injuries•Documented correspondence on claims and prepared agenda for solving issues•New hire trainer and mentor

•Sold financial products and services to Consumer and Business customers•Successfully established, developed, retained and deepened long-term relationships with current and potential customers•Consistently met sales and customer service goals•Opened deposit accounts for new and existing customers •Educated customers on various loan products and services•Recognized as a Customer Experience Champion