Danielle Clancy-Shelton Email and Phone Number

To oversee the management of The Ambassadors, Woking . I am responsible for leading staff and business development activity, focusing on improving the venue’s profitability and achieving targets by increasing sales and controlling costs. This means that I work closely with Heads of Department to ensure operational efficiencies, high levels of customer service across the board and compliance with relevant company policies. Over the last 18 months, I have worked in tandem with the Cinema Project Director to oversee the completion of the cinema refurbishment as well as outline the re-opening strategy for the cinema in October 20.

Responsible for the roll out of the Time and Attendance Software across all ATG UK venues. This requires me to project manage and develop software to suit individual venues needs, organise and plan training sessions, ensure the operational needs are met by communicating deadlines and achieving targets. Managing costs and risks to the business through clear communication and planning. Working with all senior members of the group aswell external customers to achieve results.

Responsible for the day to day running of the office. Taking client calls, dealing with customer queries via phone and email. Account managing section of the company’s product line by placing orders for the year from looking at expected sales, purchasing new stock and approving existing stock changes.

Pro-active sales, keeping relationships with existing clients, schedule appointments on behalf of the Hotel Sales Manager, manage the sales team diaries and monitoring social media outlets. Conduct existing and new client show rounds of each hotel, maintain relationships with the revenue managers and event managers at both properties, update all the literature for guests at the hotels and produce promotions internally to send out to clients.

Work alongside the Corporate Sales Manager to actively promote the hotel to both internal and external clients. Coordinate events from enquiries to confirmed meetings. Conduct show rounds of the hotel, facilitate team building activities. Have experience working with Opera hotel booking system.

Responsible for managing up to 150 seasonal staff throughout the open season as well as having one direct report all year round. Responsibilities also included coordinating the daily operation of the Admissions department from start to finish, staff management, liaising with various other department managers. This is in addition to the responsibilities of the previous role as Admissions Team Leader. I take the role of one of the media controllers on a rostered basis so am trained in writing press statements.