Calltaker
CurrentReceive and prioritize calls and complaints from the public concerning paramedic response; determine the nature of calls and medical necessity. Enter call information into CAD System verifying locations for response. Determine type and nature of personnel and equipment needed. Maintain verbal contact with caller for the purpose of updating in-progress calls to responding units. Use a wide variety of resource material to aid units responding such as street location guide and hazardous materials chemical book. Handle repetitive patient template; monitoring well-being of transports. Schedule everyday appointment transports for caller based on wheelchair or stretcher transport protocol. Train new hires as main trainer in the call center for emergent and non-emergent call taking following protocol for company and State compliance.