Our mission at Organised Empires is to provide cost-effective, high quality support services to small business owners across Australia. We do not (and never will) outsource projects to overseas agencies.We’re flexible, reliable, creative, and organised and we want to help your business succeed.* Digital Solutions Expert - ASBAS Digital Solutions Program (Business Foundations Inc)* Workshop facilitator - Digital Tools to Boost Productivity (Small Business Development Corporation)* Systems training - Canva, Microsoft, MailerLite* Social media strategy and implementation* Business mentoring for micro and small businesses* General administration services

• Drove operational and retail excellence to meet targets and KPIs. Our team was the highest performing clinic in WA for sales of Aesthetics Rx products for over 18 months.• Managed recruitment, induction, and training of new staff. Provided coaching, support, and mentorship to a team of 7 Laser & Dermal Technicians and 2 Cosmetic Nurses.• Created Dashboards in Excel to analyse performance data (financial, sales, and activity levels) allowing me to take actionable steps based on insights.• Promoted corporate marketing campaigns and collaborated with the head office marketing team to develop and implement Local Area Marketing plans.• Enhanced team's specialist product knowledge and identified learning opportunities, implementing weekly product knowledge sessions for all 9 team members.• Oversaw day-to-day clinic management, including rostering, reporting, compliance, payroll, clinic presentation, stock control, maintenance, purchasing, and customer satisfaction. Achieved an average net promoter score (NPS) of 90%.

• Provided a range of client services such as laser hair removal (Candela GentleLASE Pro and Candela GentleYAG Pro), skin consultations (Observ 520), and various skin treatments including microdermabrasion (Dermafrac), dermal peels (O Cosmedics and Aesthetics Rx), infusions, LED light therapy (Lutronic Healite II), dermaplaning, and skin needling (Dermapen 3, Dermapen 4, Medipen).• Addressed client concerns by recommending appropriate treatments, facilitating sales of homecare and pre- and post-care products, and referring clients to the registered nurse injector for cosmetic injectable treatments.• Maintained accurate client records, including detailed notes following each consultation and treatment session.• Ensured cleanliness and safety in clinic reception areas, treatment rooms, and equipment to uphold hygienic standards.• Supported the Clinic Manager with various tasks including reporting, administration, stock take, ordering, staff coaching, end-of-day procedures, banking, and reception duties.

• Whilst studying towards my Diploma of Beauty Therapy, I set up a small home-based salon to practice the skills learned in college. Post-graduation, I continued to build the business to allow me to be able to work flexibly around my parenting responsibilities.• Performed a range of client services, covering waxing, skin consultations, and treatments like facials, dermal peels, massage, tinting, lash lifts, spray tanning, and makeup application.• Managed various business tasks such as marketing, accounting, social media management, performance analysis, stock ordering and maintenance, event planning, and business development.• I ceased trading post-COVID to focus on my career in a corporate clinic.

• Performed services such as laser hair removal (Candela GentleLASE Pro and Candela GentleYAG Pro), skin consultations, and treatments including microdermabrasion, medical grade peels (Skinstitut), LED light therapy (Lutronic Healite II), and skin needling (Wireless Tri M pen).• Offered solutions to client concerns by recommending treatments, selling homecare and pre- and post-care products, and referring to the registered nurse injector for cosmetic injectable treatments.• Maintained client records, including detailed notes after each consultation and treatment.• Ensured the cleanliness and safety of clinic reception, treatment rooms, and equipment for a hygienic workspace.

Diploma of Beauty Therapy (SHB50115) - graduated September 2017.

• Oversaw the hotel's recruitment program, handling advertising, interviewing, reference checking, and contract preparation for up to 40 roles concurrently, with an average of 10 new starters weekly.• Managed the hotel's new starter induction training program, including its design, delivery, and evaluation, in collaboration with Head Office in Singapore. By standardising the program, we increased the percentage of total staff inducted from <25% to >75% within 4 months.• Developed and implemented new training programs such as Inductions, Train the Trainer, Customer Service Excellence, Grooming & Presentation, and Occupational Health & Safety.

• Designed and delivered the compliance training program, including risk assessment, strategy implementation, module design and delivery, staff communication, and support material development. • Achieved improved completion rates for mandatory OH&S training (from 5% to 25%) and Recordkeeping Awareness training (from 40% to 82%) in three months by developing and communicating a consistent compliance program. This included tailoring the existing OH&S eLearning modules to be more relevant to the work environment, thus improving training uptake.• Re-designed, delivered, and evaluated the new starter induction/onboarding training program. By standardising the program across departments, we ensured all new starters received a consistent induction within their first 30 days.

Maternity leave contract.• Created training programs for system implementations and software projects by collaborating with project managers, IT account managers, and stakeholders. • Designed and delivered customised Microsoft CRM training for over 200 Sales staff at The Workwear Group, ensuring alignment with business processes and rules.• Developed and maintained system documentation and provided on-site training and support for Customer Service and Sales teams during the implementation of a new ERP at NNT workwear.• Created eLearning modules and training videos using Adobe Captivate. Delivered IT system training and soft skills coaching to staff across Australia, New Zealand, and China.

Maternity leave cover.Design, develop & deliver Business Applications (computer) training and inductions for KPMG staff around Australia, both face to face and virtually via Live Meeting. Systems we provided training on included Microsoft Excel, Word, PowerPoint, Outlook, Visio & SAP, as well as document management tools.Key Responsibilities:* Deliver weekly new starter inductions and modify the onboarding program as required* Design, develop, deliver and evaluate training programs for Microsoft Office (Excel, Word, PowerPoint and Outlook), SAP (Practice Management tools and LMS), document management and eMobility.* Design and develop eLearning programs for firm wide use using Adobe Captivate* Design, develop and deliver adhoc and customised training programs to meet business needs* Schedule and coordinate training programs nationally for computer-based training and induction* Consult with individuals and key business contacts to determine suitable training for staff (training needs analyses)* Maintain accurate training records in LMS (Learning Management System)* Provide Helpdesk support to KPMG staff on software-related issues (SAP, Microsoft Office and document management systems)Achievements:* Through collecting information via stakeholder interviews on internal processes and researching best practice online, I designed and delivered a training program to teach client-facing staff how to effectively manage their client engagements using the SAP tools available, along with instruction on effective and complete Practice Management. In the first 12 months of this program being in place, over 500 staff had attended this course.* Designed and delivered training to support introduction of Windows 7 and Office 2007 to over 5,000 staff nationally.This role involved extensive travel nationally to support the KPMG businesses in developing our people's capabilities.

Maternity leave cover.Responsible for the provision of analytical and administrative support to the BHP Billiton global audit teams, including staff training and onboarding/inductions.

Responsible for the day-to-day running of a highly successful real estate office including staff management and training (9 direct reports), trust accounting, supplier management, building maintenance, IT support, marketing, event management and payroll.

Responsible for the day-to-day running of a busy state real estate office including staff management and training (3 direct reports), trust accounting, and general office management.

Responsible for the monitoring of project deliverables and reporting for various IT Infrastructure projects.

Responsible for sales reporting and analysis for the company’s Retail network (branches and call centres), including staff training.

Provided administrative support, event management, preparation of operating budgets, board reporting and sales reporting and analysis.

Managed a portfolio of clients including taking job briefs, negotiating fees, providing recruitment advice and placing suitable candidates.

**Known as Coflexip Stena Offshore Asia Pacific at the time.Managed project financials including cost reports, budgets, forecasts, cashflows, minimising foreign currency exposure and junior staff training.

Staff recruitment and induction, all administrative functions within the Human Resources department, accounts payable, banking and reconciliations.

Provided accounts payable/receivable and administrative support.