Danielle Cleaver Email & Phone Number

I plan bespoke events for nonprofits, private companies and high-net-worth individuals who want a high level of detail and low level of stress for their special events. I meet with clients to discover their dreams, and then meticulously plot out and execute on a plan specially crafted for them, resulting in an unforgettable experience and moments of connection. I plan and fulfill end-to-end productions, from venue hunting, to program planning, to guest comms and management, to vendor relations and day-of coordination.

San Francisco, Ca, Us

On-site production assistant for specialty corporate events. I took on variety of jobs on event days like set up, tear down, inventory, decorating, greeting guests and acting as in-character host. During preparation days, I curated unique thematic items for set decorations for creative reuse across multiple events, and supported the event producer however needed.

San Francisco, California, Us

I leveraged my superpowers of communication, attention to detail, and initiative-taking to tackle challenges in UXR and create a more mature program during Gusto's rapid growth years.I built UXR ops processes from scratch, established our tool stack, iterated on our support model, and maintained vendor relationships. I conscientiously communicated program updates, hosted monthly trainings and drove our advisement program where I also strategized with cross-functional teams to unblock their research.Spearheading the development of our Salesforce-based participant outreach/tracking app, I quadrupled research scalability in its inaugural year, and de-risked the prior policies and methods to keep us in compliant. By establishing and managing our Rapid Research program for the product design team & XFN partners, I enabled colleagues to conduct impactful qualitative and quantitative studies at scale, and share their results with the entire company.

San Francisco, Ca, Us

During the 2020 pandemic, I freelanced as a Writing Quest Community Guide to support 40+ attendees in their writing goals over 2 rounds of this 6-week course. I crafted weekly comms, met with our instructors & guest authors to plan engaging curriculum, and acted as main point of contact to encourage 'small group' and 'buddy' support in addition to the large-group virtual sessions.In parallel to providing high quality instruction, the Quest provided structure around goal setting to help attendees achieve writing goals. We sought to combat the negative effects of isolation during this remote year, and we built strong bonds between creatives. I created a yearbook for everyone to take the memories on with them, and assisted in the following round when my successor suddenly couldn't participate. Several community members continued meeting semi-monthly after the program, to stay in touch and keep supporting each other; it's one of the best things that came out of 2020.

Austin, Texas, Us

Lived that startup life, which translates to "I did what needed doing!" across several roles.- Planned team events, coordinated recruitment for key roles, and managed office and vendor relations. Kept the office running smoothly and facilitated our space redesign to help cut costs.- Applied teaching background to polish our sales materials, and revamped and our company's terms of service.- Partnered with operations manager on special projects, and stepped up to be a content writer for our website and chatbot.

Mountain View, Ca, Us

Training Lead (Apr-Nov 2017):- Decreased time required to onboard by 50% through redesigning and leading the onboarding program for UXR recruiters. Developed the charter, curriculum, supporting materials, and an improved timeline.- Created 20+ templates and instructional docs to achieve consistency in process and improve recruiter efficiency.- Knowledge lead for growing team of 40+ recruiters, investigated complex operations, policy, and project proposal inquiries.- Conducted office hours and training sessions for greater UX research community and presented quarterly debriefs to stakeholders while maintaining 2 active recruiting projects myself.Recruiting Coordinator (Nov 2015 - Nov 2017):- Managed recruitment of 5-6 research projects at a time, matching and recruiting over 1455 participants for 113+ studies. Started and maintained a youth panel for YouTube Kids initiatives, in a difficult segment to study.- Scaled recruitment for the innovative Rapid Research team at YouTube. Created a streamlined system that more than doubled research output within 3 quarters.- Consulted with research teams to understand study needs, set expectations, and define success metrics. Communicated progress and problem-solved to ensure project completion.*contracted through Adecco

San Francisco, Ca, Us

Adapted to new environments daily and built rapport quickly. Applied behavior management strategies across a range of maturity levels, TK - 5th. Facilitated class procedures, presented lessons, and left detailed reports, and was requested regularly to come back to classes especially in bilingual schools.

Consulted with customers to coordinate efficient and more expansive vacation itineraries. Held the highest sales record for multiple Southern California attractions and services.Increased company sales by developing a tool to facilitate agent interaction with clients. Also correlated with more positive customer experiences and reviews.Trained new associates in procedures, sales techniques, and customer service; acted as company representative at industry-wide events, and maintained accurate inventory.

Delivered curriculum in bilingual schools as part of a Spanish government program to increase early interest in language skills.Prepared 80+ students (2nd - 6th grade) for national exams (Cambridge and Trinity) that would determine placement in the English language program.Involved in extracurriculars: led 6th grade team of 8 to semi-finals of an oratory contest, directed the holiday play, and tutored after school.

*summers 2008 & 2009Back office: called customers to schedule senior portraits, managed CRM, mailed final packets. Front office: sold packages at the studio and assisted clients during photo shoots. On-site photographer at school picture days, coordinated flow and delivery of final materials.

Fullerton, Ca, Us

Acted as point of contact for all students and faculty, fielding questions for accountants and directing customers to correct departments. Performed administrative tasks such as filing, collating, storage organization, mail delivery, check dispersal, data entry, and quality control.

Bachelor Of Arts (B.A.), Psychology, Minor In Human Development

Multiple Subject Teaching Credential, Elementary Education And Teaching

Associate Of Arts (A.A.), Psychology