Danielle Coffaro Email & Phone Number

Jupiter, Florida, United States

Boca Raton, FL

• Seagrille, General Manager
• Compose advanced service standards for all positions to align Forbes qualifications and Waldorf Astoria Hilton standards to establish a culture of genuine service
• Develop monthly training calendars embodying steps of service with food and beverage knowledge and pairings
• Trained salesmanship techniques and reconstruction of menu design layout increasing gross check average 6.1% YOY
• Maintain labor standards to a budget of 26.6%
• Drove seasonal beverage changes incorporating guest research and development and seasonal menu changes

Boca Raton, FL

• Bar Luna, General Manager
• Compose steps of service and train team on Forbes Bar & Lounge service standards improving guest experience and SALT Scores 13.4%
• Increase revenue 1.4% YOY, totaling $3.5K in gross profit annually
• Design guest activity, revenue, and cover analyzing trackers to improve labor management and forecast accuracy
• Reduced labor expenses 2.3%
• Build Private Party menus which drove a first annual year revenue of $27,102 Monkey Bar, General Manager

Boca Raton, Florida

• Executed operations for but not limited to serving special events, high-profile client meetings, and Premier Club Membership
• Established organizational standards to improve efficiency and quality of service
• Successfully completed Waldorf Astoria “Train the Trainer” certification program
• Conducted training sessions for Team Members leading to advanced gross profits (YTD Lucca: $133,815; YTD Bar Luna: $239,107; YTD Monkey Bar $32,633)
• Efficiently drove communications between departments to successfully execute large scale events

11 Times Square, New York, NY 10036

• Fundamental responsibility to build a beverage program that defined the brand and expeditiously improve the profitability of the operation.
• Built a beverage program that resulted in a 26% increase in revenue (7/2015 - 12/2015)
• Established brand standards to unite four revenue centers of the 26,000 square foot establishment
• Constructed standard operating procedures
• Reduced inventories to increase profits and lower purchasing requirements
• Developed administrative and financial documents used by corporate offices

144 W 43rd Street, New York, NY 10036

• Operational focus to manage a high-volume 119-seat restaurant that achieved approximately 5,000 covers per week with $6 million in annual sales.
• Exceeded $3,000 in purchase sales reduction costs for the beverage program (YTD 6/2015)
• Implemented beverage modifications resulting in 22% increase in revenue (YTD 6/2015)
• Composed health code policies and procedures that lead to three consecutive letter “A” grades
• Constructed standards for daily and monthly record keeping
• Led and trained on menu allergen reference guide

1335 Avenue Of The Americas, New York, NY 10019

• Assisted in daily operations of five separate food and beverage entities for a 2,000-room hotel averaging 95% occupancy.
• Assisted with organizing the responsibilities for 150 employees
• Coordinated customer satisfaction with varying departments
• Supported the organization and execution of large scale events
• Sustained positive customer relations through effective guest relation techniques

Bachelor Of Business Administration (B.B.A.), Hospitality Administration/Management

Activities and Societies: Beta Gamma Sigma, Alpha Chi Honor Society

Graphic Design

Activities and Societies: Lady Rams Field Hockey, Lady Rams Lacrosse