Danielle Coleman Email & Phone Number

Union, NJ, US

United States

United States

PatientAccess/Quality Assurance Manager; Create and develop appropriate quality scoring system and guidelines for the call center. Monitor and score calls for all CC'S. Generate reports detailing call center trends and individual performances based on KPI's. Make sure all recording calls coincide with accreditation requirements and standards. Provide.

Create and implemented call center structure to infertility practice. Create guidelines for training and metrics. Manage daily operations of the patient access center to ensure business needs and metrics are met. Provide consistent support to PAC personnel.

Cedar Knolls, New Jersey

Manages call center personnel for specialty pharmacy; develops objectives for day to day activities; maintains and improves call center operations by monitoring performance; prepares performace reports by collecting, analyzing and summarizing call center statistics and determine trends; identifies, tracks, monitors and communicates call center performance.

United States

Create and develop appropriate quality scoring system and guidelines for the call center. Monitor and score calls for all PCC'S. Generate reports detailing call center trends and individual performances based on KPI's. Make sure all recording calls coincide with accreditation requirements and standards. Provide applicable feedback thru coachings.

Newark, New Jersey

Greater New York City Area

sales and service; marketing to companies to gain and maintain business; accounts receivable; customer service; increase sales for auto body business; increased customer satisfaction index to promote more business

Greater New York City Area

monitored calls within call center environment for up to 500 representatives; create reports related to trends and concerns for products, billing and troubleshooting; conduct calibrations to ensure new product and/or systems are implemented; conduct training and coaching sessions based on representatives individually and as a collective hold.

Greater New York City Area

billing and handling of escalated customer complaints for commercial and residential; address and resolve service repair issues; conduct trainings for new systems and product information; conduct coaching sessions to promote employee performance and development

Greater New York City Area

manage warehouse inventory and monthly budget of 150,000.00; generate monthly inventory and budget reports; manage documentation for domestic freight (bills of landing/manifest); accounts receivable/payable; dispatch freight for pick up and deliveries; coordinate port pick up and assist with container status for release