Danielle Collier, Edis Email & Phone Number

Kansas City, Mo, Us

• Serving as the organization's first head of DEAI and reporting to the CEO and Chief People Officer• Spearheading and implementing the Zoo’s internal and external DEAI strategic plan by engaging with C-Suite, Board of Directors, and other key stakeholders to align initiatives with organizational goals• Providing strategic recommendations for risk management, employee engagement, community outreach, talent acquisition, etc.• Overseeing the negotiation and execution of six-figure contracts with third-party contractors for employee trainings• Managing and supporting the DEAI committees for employees and Board of DirectorsACHIEVEMENTS:• Spearheaded the introduction of a new on-site training program, for 550 employees and 250 volunteers, with external consultants, which resulted in a 95% increase in staff understanding and engagement with DEAI principles.• Revamped the Veterinary Health department's recruitment and hiring process, increasing ethnically diverse applicants by 17% in 5 months and hiring the Zoo's first Black veterinary employee since 1909.• Developed and executed a comprehensive DEAI roadmap that has improved stakeholder engagement and aligned with organizational objectives, resulting in an 85% increase in DEAI-related initiatives and satisfaction.

• Managed and maintained legal compliance for 8900 insurance licenses• Oversaw nationwide license management for company’s homeowners department agents to ensure that agents were able to assist with policyholders’ insurance needs• Spearheaded employee onboarding trainings for new licensing department associates• Facilitated communication with all 50 states’ departments of insurance regarding applications,background checks, court documents and compliance

• Directed 60 associates through project planning in order to drive office engagement• Coordinated community outreach through scheduling weekly food trucks to support localbusiness initiative with 12 reoccurring food trucks and vendors in 2022• Supervised and organized monthly events for over 700 Kansas City associates

• Conducted employee onboarding, application reviews, background checks, and audits• Managed insurance licensing standards to maintain Kansas City office being in fullregulatory compliance with state and human resources’ standards• Improved licensing adherence from 7% to 87% of agents being fully licensed in four months

• Assisted and communicated with 40 customers per day by providing personalized servicewith billing, policy changes, and insurance coverage recommendations for theirhomeowners’ policies, resulting in customer retention• Provided excellent customer service to the company’s policyholders resulting in surveyscores of 5/5• Co-lead new hire customer service classes to assist with employee retention efforts

• Led execution for all special projects from conception to completion, including advertising and hiring freelancers• Managed the creative process for the organization’s 10th anniversary project that was sent to 500+ donors and supporters nationwide• Oversaw hiring of freelancers for special projects in order to maintain brand consistency on all organizational content• Assisted the executive director with all administrative needs, such as email correspondence and communicating with stakeholders

Kansas City, Missouri

• Managed client relationships with national clients by maintaining consistentcommunication about marketing/menu roll outs and following up on the client’s needs• Developed new menu and marketing content which was used in national ad campaignsreaching 100,000+ customers in 200+ locations nationwide• Wrote content in order to curate restaurant menus unique to regional trends andrestaurant needs• Managed frequent change orders and day-to-day requests from national clients whilekeeping project deliverables on schedule

Kansas City, Missouri Area

• Prepared legal, medical, educational, and behavioral documentation on a daily basis for25+ youth• Supervised youth and ensured safety, conduct, care and therapy• Improved student retention by developing positive and effective relationships in order toassist youth with their personal challenges

• Arranged weekly press and media releases with a reach of nearly 200,000 peoplenationwide• Created social media content and managed donor correspondence for over $200,000 indonations• Designed graphics for Winter Games displayed on the Special Olympics website

• Coordinated and led a food drive for local nonprofit that brought in 200 pounds of non-perishable goods• Managed the social media platforms (Twitter, Facebook and Snapchat), doubled itsfollowing and pioneered its influence at the University of Missouri and within theColumbia community• Strengthened relationship between campus public and Columbia community by acting asa liaison, improving communication between both parties