Danielle Contino, Cpp, Cf-L2 Email & Phone Number

St Petersburg, Florida, United States

ManagerCompany NameCeridianDates EmployedJun 2000 – Present Employment Duration17 yrs 7 mosLocationFloridaIT Manager - Technology - Production Support (5/11/2016 )Monitor production file transmissions, applications and serversEnsure timly delivery of file feedsTest protocol changesManage vendor relationships

Saint Petersburg, Florida

Manager - Implementation, Open Enrollment/Renewal, COBRA Operations (2/2013-5/2016) Provide daily work direction and coaching Evaluate individual and team performance and provide feedback Provide guidance and implementing corrective measures for process improvements Recognize development needs and capability gaps Department Representative / Core.

Saint Petersburg, Florida

Business Analyst- UAT of job installions of multiple systems Drafting testing plans Testing and loading of files. Manages and monitors work assignments Consultation calls to set up new files and trouble shoot on existing files. Create and update mappings to send to programmer Knowledge of all COBRA and Reimbursement file feeds; inbound and outbound.

Florida

COBRA Account Manager Liaison between clients and all internal departments. Point of contact for clients administration/compliance questions. Maintain customer loyalty and retention. Assume ownership for resolution for client issues and research items. Create process improvements for new relationships and existing. Up-sell Ceridian services to make.