Danielle Contino, Cpp, Cf-L2 Email & Phone Number

St Petersburg, Florida, United States

ManagerCompany NameCeridianDates EmployedJun 2000 – Present Employment Duration17 yrs 7 mosLocationFloridaIT Manager - Technology - Production Support (5/11/2016 )Monitor production file transmissions, applications and serversEnsure timly delivery of file feedsTest protocol changesManage vendor relationships

Saint Petersburg, Florida

Manager - Implementation, Open Enrollment/Renewal, COBRA Operations (2/2013-5/2016) Provide daily work direction and coaching Evaluate individual and team performance and provide feedback Provide guidance and implementing corrective measures for process improvements Recognize development needs and capability gaps Department Representative / Core member for company projects Train new employees / temps and cross train existing team members Monitor and analyze quality and productivity trends Department Representative for ACA system enhancement needs Plan on boarding of new carrier partnerships Customer Escalations and Relationships Annual budgets Staffing projections Establish and Maintain customer relationships Ensure SLA’s and expectations are being met

Saint Petersburg, Florida

Business Analyst- UAT of job installions of multiple systems Drafting testing plans Testing and loading of files. Manages and monitors work assignments Consultation calls to set up new files and trouble shoot on existing files. Create and update mappings to send to programmer Knowledge of all COBRA and Reimbursement file feeds; inbound and outbound Trainer for both Data Exchange and Data Integrity Technical support to internal/external business partners PM – presentations, projects, research for escalationsSiebel PMO - BA Manage Siebel as an enterprise solution “product” Ensures alignment Enables cross-functional communication Own and create Business Requirements Document UAT for all BU’s on Siebel Obtain and/or brainstorm business needs for workflow

Florida

COBRA Account Manager Liaison between clients and all internal departments. Point of contact for clients administration/compliance questions. Maintain customer loyalty and retention. Assume ownership for resolution for client issues and research items. Create process improvements for new relationships and existing. Up-sell Ceridian services to make COBRA administration less of a burden to the client. Contract renewals Responsible for direct contract clients, block relationships, and carrier accounts.