- Manage a team of Product Owners across multiple product families- Direct two new development teams with a combination of onshore and offshore resources by managing backlog, addressing questions and providing sign-off on all completed work- Guide enhancement discussions with key clients to elicit requirements through discussion of workflow, creation of gap analysis and thorough understanding of end user expectations- Design features for new development teams that achieve product vision while meeting relevant KPIs and prioritize competing initiatives to optimize development team performance- Mentor team members on documenting requirements, writing user stories and creating process maps to improve the development team's understanding of the business case for any requested enhancement- Communicate changes across the organization and provide status updates as needed for mission critical projects

- Analyzed requirements and collaborated with development partners to identify dependencies and determine feasible solutions that meet the client need while driving the product forward- Groomed user stories by clearly defining the business value and requirements with language and examples that are easily understandable by the development team while ensuring that enough stories are ready several sprints ahead- Maintained up-to-date and transparent product backlog; Worked closely with business stakeholders to prioritize enhancement requests from multiple sources- Provided demos of new system functionality to internal and external stakeholders- Led user acceptance testing and responsible for business sign-off of new functionality

- Interviewed internal and external stakeholders to develop thorough understanding of customer need - Documented As-Is workflows and business rules that govern affected areas - Designed to-be processes and improvements that increase NPS score, decrease attrition and improve client satisfaction - Championed process analysis and leading process design or improvement initiatives, guiding teams across the all functional areas of the business

- Served as liaison between Client Services and IT teams - Verified proposed products/initiatives do not duplicate existing efforts and suggested points of integration where appropriate - Represented Services in all development meetings and facilitated requirements analysis, regardless of the source - Gathered requirements where gaps identified and performed UAT for all new development efforts - Represented organization at WEDI, X12, & CAQH meetings