• Diary management for both medical practices and Director’s personal schedules• Inventory management of vaccinations, medicine, office and medical supplies• Development of marketing initiatives to increase bookings and customer engagement. Reduced Google spend by 40% whilst maintaining steady increase in patient bookings• Implemented re design of website and installed instant online booking calendar to streamline and improve patient booking conversions• General reception duties including answering of phones, scheduling of appointments, and creating/maintaining patient files• Proactively engaging with pharmaceutical suppliers to seek the best pricing for medications• Undertake financial oversight activities including marketing budget monitoring, running of expenditure reports and accounts payable• Organising training programs for staff including CPR and other education which will benefit the practice.• Responsible for ensuring the business is compliant with all legislative requirements and ensuring the adherence to all company policy and procedures

• Supervisor and staff trainer of the outbound telemarketing team for customer acquisition• Identifying, qualifying and scheduling leads for salesmen • Responsible for updating database systems • Engaging with future prospects to promote products and service to generate conversions • I have been responsible for a 30% increase in sales revenue

• To oversee the efficient processing of all bespoke orders including large retail accounts • Pro-actively contact customers to resolve queries and to convert quotes • Recruiting and training new staff members • Provide leadership, guidance to 10 office staff members • Offer advice and knowledgeable technical support • Engage with customers to promote products, services and offers to optimise sales • Handle complaints or disputes with customers • To complete daily purchasing of framing materials in an accurate and timely manner • All of the above are implemented using Sage, Open office, Google Docs • Assist with any other tasks requested to ensure the company meets its goals including Social Media activity

• Booking clients appointments and selling of retail products • Handling cash and credit card payments • Responsible for stock management • Updating of proprietor’s accounts using excel • Filing invoices• Updating social media accounts• Assisting in Ad-hoc tasks assigned by Director