Danielle Craft Email and Phone Number

Regulate a portfolio of drugs for manufacturing partners and direct reports. Provide crucial customer feedback which guaranteed process alignment and client success and enhances products. Preside as an Advisor to manage and develop a book of business, building relationships to identify new business opportunities, and resolve technical challenges. • Pioneered strategies for the best tech solutions for clients to boost patient and provider experiences.

Driven by a passion for improving patient care for all health care stakeholders, AssistRx develops configurable, cutting-edge technology solutions to streamline the processes of prescribing, distributing, and administering specialty medications for improved adherence and speed to therapy.• As a trusted advisor, manage and develop a book of business, cultivating relationships to target business opportunities, resolve technical challenges, and ensure customer satisfaction.• Provide customer feedback, ensuring process alignment and client success while enhancing products and upselling services.• Prospect and pipelining new business to existing clients, resulting in departmental growth.

Account Manager in a specialty pharmacy environment managing and building manufacturer relationships and overseeing team member assignments, training, contract execution, implementation, and maintenance.• Dedicated client resource, facilitating program implementations, detailing expectations and service performance.• Managed and mentored a team focused on building enduring relationships with pharmaceutical manufacturers and distributors as business partners.• Led and coordinated team member assignments, overseeing all training, contract execution, implementation, and maintenance.• Performed market analysis and identify business development opportunities.• Collaborated with cross-functional associates, ensuring key processes and communication in Client Services, Sales, Billing, and Finance were compliant with terms of partner agreements, meeting and exceeding performance and deliverable expectations.• Performed monthly operational audits, ensuring revenue capture of fee-for-service opportunities to maximize billings.• Focusing on employee development and engagement, evaluated performance and provided training and coaching on best practices, ensuring program success.

Account manager in a specialty pharmacy environment managing and building manufacturer relationships and overseeing team member assignments, training, contract execution and implementation.• Manage and build enduring relationships with pharmaceutical manufacturers and distributors as business partners, including traveling extensively to manufacturing partners nationwide• Investigate business development opportunities and serve as a dedicated resource to assist with implementation of programs, detailing expectations and service performance• Collaborate with associates heading internal functions to ensure key processes and communication in client services, sales, billing, and finance are compliant with terms of partner agreements and meet requirements for performance and deliverables• Perform monthly operational audits to ensure revenue capture of fee-for-service opportunities in order to maximize billing to manufacturer• Evaluate performance and provide counseling, cross-training, and coaching to team members to ensure operational excellence

• Responsible for managing $30M of specialty pharmaceuticals with full accountability for order management, inventory replenishment, and efficient procurement of supplies and equipment.• Conducted monthly physical inventory audits, verifying new drug additions and reporting necessary discrepancies to management.• Coordinated deliveries, verifying purchasing records and entering receipts and returns into CPR+.

• Filled prescriptions and assisted customers as a Certified Pharmacy Technician.• Managed all billing responsibilities for the pharmacy, including correspondence with insurance companies and payment processing to both customer and insurance accounts.• Verified billing accounts with accounts receivable ledger to ensure that all payments were accounted for and properly posted.• Managed customer service calls to review insurance benefits, copay card information, and possible patient portions.• Completed all necessary insurance forms (i.e., HCFA 1500, Blue Cross/Blue Shield, PAP, and Medicare) to process the proper billing information in a timely manner as required by all third-party payers.• Accomplishments include:o Collected >$3M in insurance collections.o 90% success rate in overturning denials of payment.

• Managed open territories nationally, generating and fulfilling and new orders.• Provided comprehensive product training to patients and healthcare professionals at rehabilitation centers nationwide.• Educated healthcare and rehabilitation professionals on the benefits of the product, maximizing patient outcomes and ensuring client success.• Explained Durable Medical Equipment insurance benefits, copays, and deductibles to patients, answering any questions and addressing any concerns

Performed comprehensive and technical clerical support including entry of Medicare IRF-PAI data, insurance transmittals, and departmental billing and payroll. Supported special programs and prepared marketing activities for the promotion of community events.• Completed projects for program administrators to ensure survey readiness for the Joint Commission on Accreditation of Healthcare Organizations and Commission on Accreditation of Rehabilitation Facilities• Executed the new hire process and ongoing maintenance of personnel files utilizing extensive knowledge of standard operating procedures and human resource practices