Completed a Level 2 & 3 Apprenticeship in Operational Delivery with a Level 2 in Maths.• Liaising with claimants and other agencies within the department on a daily basis by phone, text and post.• Taking new claims for benefits and handling customer enquiries.• Keeping my team and department up to date with all Digital and Technological changes within the department.• Lead apprentice acted as a guide and tutor to other apprentices to help them achieve their pass marks and grades.

Setting up and handling new personal injury and losses claims.• Dealing with clients enquires in a professional and polite manner.• Sending correspondence in relation to claims and other queries.• Liaising with clients on a daily basis to provide updates and information regarding their ongoing claims.

Process and organise staff rotas and send out timesheets on a weekly basis.• Processing and sending out all invoices, collecting monies back in and allocating to clients’ accounts. • Reconciling all payments against invoices to ensure balances at month end.• Answering the telephone and dealing with any enquires referrals and complaints from both staff and service users.• Process all nail cutting applications, booking the necessary venues and arranging appointments.• Liaise with staff and clients on a daily basis to ensure up to date on everything that is ongoing within choices.

Promoted within role

Handling on average 200 inbound customer service calls on a daily basis.• Sending correspondence with regards to maintenance plans or problems.• Updating customer records such as change of address, account details etc.• Processing payment methods and taking Debit/Credit card payments.• Handling General enquiries and complaints.• General Administration duties.