Filled in for absent teachers, followed lesson plans, guided students, kept students on task, mentored students.

Programmed and installed Telephones, VoIP, fiber, and cable. Worked help desk providing basewide customer service. Remotely fixed computer issues. Briefed commanders on daily and weekly issues. Provided training sessions monthly to 10-15 personnel at a time. Customer Service for Information Technology in Multiple Locations● Performed base-wide customer service support for communication,including greeting visitors/customers, responding to telephone,email and in-person requests.● Planned and executed training for personnel across the base.● Maintained the front desk and reception area in an organizedfashion.● Served as the central point of contact for outside personnelneeding access to the building.● Handled all incoming and outgoing correspondence.● Created PowerPoint presentations for training sessions andbriefings.● Created weekly and monthly reports and presentations.● Managed the daily calendar.● Received and screened high volume of internal and externalcommunications including,telephone, email, and mail.● Managed on call personnel schedules.● Configured Hardware, devices, and software to set up workstations for employees● Responded to support requests from end-users and patientlywalked individuals through basic troubleshooting tasks.● Provided on-call support for critical issues related tobase wide network.● Maintained and updated Remedy customer service database.● Managed high levels of call flow and responded to customertechnical support needs.● Diagnosed and troubleshot hardware, software, and network issues.● Provide excellent customer service with high call volume 80+calls a day

Provided excellent customer service to all customersManaged the sale floor to make sure other workers were staying on task.Training new customer service team membersSet goals for each shift and worked and motivated teammates to reach those goals. Promoted from floor associate to CSL within a few months of starting.