Danielle Croll, Mshe Email & Phone Number

Philadelphia, Pa, Us

Manage 2 full-time Implementation staff responsible for providing excellent service and support in the onboarding process to Common App member colleges and affiliated organizations. Serve as primary contact for projects and programs related to the creation, editing, and execution of internal and external member-related communications, including webinars, training materials, and website content. Participating member of Common App Ambassadors, the Counselor Advisory Committee, and the Illuminate Planning Committee.

I joined the Common App team in November 2020 and welcomed the opportunity to apply my admissions experience in new ways. As a Member Relations Manager, I oversaw about 52 member institutions on the Custom Platform. I fostered and maintained positive relationships and provided timely and satisfactory issue resolutions while working to support Common App's missions to increase access to higher education. I served on the Evolving the Application Committee and played a role in making the fee waiver questions more accessible for students, and I led the operational efforts for our Common App member webinars.• Communicated through email, phone, and Webex (online presentation system) technical concepts with technical and non-technical higher education professionals; shared best practices and higher education trends• Served as a subject matter expert for WebEx and webinars. Setup and led annual webinars; conducted ad hoc Webex and webinar trainings• Managed, manipulated, and reported on data within Salesforce (CRM) • Presented staff training session on the field of higher education and customer service• Served as a mentor for seasonal staff• Served as Project Manager for External Training committee, also served as a member of the Hiring and Training committee• Worked with team members to conduct interviews; hired 5 new seasonal staff in 2021 and 2022• Served as a member of the Counselor Advisory Committee• Participated the Common App Ambassador Program; represented Common App in 3 speaking engagements in 2021

In my role at CapSource, I worked to bring more experiential learning to colleges and universities. CapSource aims to help institutions of higher education build and scale experiential learning through the implementation of their sourcing and design services and CONNECT software. I built new relationships with colleges and universities, and I also helped maintain relationships with existing clients. One my first initiative as a member of the Academic Partnerships team was to organize the sales process within the company's CRM. I also helped create targeted communication for colleges and universities.

In accepting this position, I became Guilford College's first ever regional admissions counselor in the Southeast region of the United States. From the very beginning, I used market-research and historical data from Guilford college to craft a plan for territory management. I quickly identified target regions to visit and host programs; these areas involved travel within the states of Georgia, South Carolina, Florida, and Tennessee. Shortly after beginning my position at Guilford College, I started a partnership with the Alumni Office at Guilford College to create an official alumni-admissions volunteer program. After establishing a network of volunteers, I worked with Guilford alumni to help with college fairs, letter-writing campaigns, yield events, and admissions panels.-Cultivated applicants from the Southeast region of the US through visits, events, and unique communication -Implemented a new alumni-admissions volunteer program - the program uses alumni volunteers to assist with admissions events, admissions outreach, virtual panels, and more-Served as a first and second reader for application reading; played a critical role in providing a final recommendation for admissions decisions-Led professional development initiatives; shared conference opportunities, registered team members for conferences, and shared information on virtual webinars-Organized interview days, coffee shop meetings, and information sessions for prospective students and families in areas across the Southeast

In my first month as Assistant Director of Admissions, I jumped into coordinating the Muhlenberg College Tour Guide Program, a program consisting of 100+ college tour guides. Additionally, I became the staff supervisor for approximately 20 student workers. My experience growing the Tour Guide Program and mentoring students is one of my greatest successes as Assistant Director of Admissions.- Implemented new training guidelines for Tour Guides to ensure that Muhlenberg College is providing the best visit experience possible for prospective student and families -Organized group events for Tour Guides to create a stronger community within the Tour Guide Program-Created the Muhlenberg Tour Guide Instagram account, which is now widely used for recruitment purposes- Coordinated outreach and the application process for prospective students interested in Muhlenberg's dual degree programs for physical therapy, occupational therapy, optometry, and dentistry- Became the first ever Legacy Coordinator, which involved initiating outreach to prospective legacy students -- one of the most successful efforts being handwritten cards from currently enrolled legacy students to prospective admitted legacy students. -Increased the number of application from CT through communication efforts and travel to local high schools and college fairs

Tampa/St. Petersburg, Florida Area

Prior to my role at University of South Florida St. Petersburg, my education and professional experience was with small, private, liberal arts colleges. In starting my roles as Admissions Counselor at University of South Florida St. Petersburg I was eager to learn about the college admissions profession at a state school. My most notable experience during my tenure at USFSP was the creation and implementation of a series of accepted students days called, "Setting Sail." In the first year of Setting Sail, 100% of the students that attended the event deposited and matriculated at USFSP.- Created and implemented the first ever "Setting Sail," a series of accepted student events- Coordinated the training for new admissions recruiters -- which involved a 4-5 week training process-Led and coordinator transfer events

In beginning this role at Goucher College, I had the opportunity to direct the Ambassador program, which involved managing 60 tour guides and overnight hosts. One of my biggest successes at Goucher was coordinating the Shadow Day Programs. Shadow Day was a programmatic experience for students interested in particular majors; I coordinated a dinner with currents students and faculty, an overnight experience with a student host, the opportunity to observe a class. -Traveled 4-6 weeks for high school visits, college fairs, and interview programs-Interviewed prospective students for admission evaluation-Delivered bi-weekly information session-Read and assess Early Decision, Early Action, and Regular Decision applications-Coordinated the Ambassador Program; managed 60 tour guides and overnight hosts-Served as the liaison between the athletic office and admissions-Planned and coordinated Goucher’s Shadow Day Programs. The Shadow Day Programsallow students from a particular major to mingle with faculty and students from their intended major, stay overnight with a student host, and attend a class-Assisted with open houses and other programmatic events-Attended and coordinated yield receptions in Boston, New York City, and Baltimore

• Only the second undergraduate student in Muhlenberg's history to hold the position of Admission Counselor• Conducted interviews for prospective students to be used as an evaluative credential in their application• Evaluated and read both Early Decision and Regular applications for admission to be presented in Admission Committee• Assisted in the planning of Junior Open House and Through the Red Doors: two major open houses that take place in the spring• Participated in June Advising, an event for incoming students. This event celebrates our incoming students, and it gives students the opportunity to register for their first semester classes• Collaborated with another admissions counselor to put together a piece of literature with information about job placement. My primary role was to collect and import data from the recent graduates.

•Individually supervised 15 first-year students through 3-day Orientation program•Transitioned students to a collegiate atmosphere in terms of both academic planning and social responsibility

•Arrange interviews, tours, and information sessions for prospective students•Answer incoming phone calls pertaining to concerns regarding the general admission process and campus life•Welcome prospective families to campus, providing them with necessary information and providing an enjoyable visit

•Synchronized about 90 volunteer Tour Guide schedules to provide coverage for weekly tours offered 7 times daily and 3 tour times on weekends•Lead monthly update meetings for 11 Executive Board members providing pertinent campus information•Selected approximately 40 new Tour Guides from a pool of 130 applicants as well as new Executive Board Members through an interview process•Served as the liaison between volunteer Tour Guides and staff coordinator through e-mail and text communication as well as weekly meetings with the staff member

•Shadowed evaluative prospective student interviews and hour-long information sessions given by admission staff members•Read and assessed Early Decision applications; represented these applicants in early decision committee meetings •Traveled with admission counselors to various high school visits and evening programs•Designed and created new holiday card to be sent to prospective students •Assisted in the planning and execution of an open house program that hosted over 240 families

•As a Mentor: organized twice-yearly group bonding activities while updating mentor group of 12 with new campus information

•Volunteered once a week and select Saturdays to give hour-long campus tours to prospective students and their families

Muhlenberg College

•Participated as a student representative for LVAIC tour (April 2013) and 5 days of first-year course selection (June 2013)

•Kept a weekly electronic record of daily activity both academic and extracurricular to provide a glimpse of college life

Muhlenberg College

• Put together monthly newsletters that highlight the chapter's fun events, involvement in philanthropy, and sisters' big achievements• Created a Delta Zeta Instagram account to give others a glimpse of the ways that the Xi Iota chapter is active on the Muhlenberg campus• Help manage the Xi Iota chapter's Facebook page

•Planned 9 seasonal and unique events for a sisterhood of 75 allowing sisters to better develop friendships and bonds

•Volunteered as an Assistent Coach for Springhouse Middle School in the Parkland School District of Allentown, PA

Master Of Higher Education Administration, Higher Education/Higher Education Administration

The higher education degree program’s objective is to develop self-motivated leaders with excellent communication and collaboration.

Bachelor Of Arts (B.A.), American Studies

Activities and Societies: Delta Zeta, Tour Guide, Student Orientation Advisor

Education record

Activities and Societies: Student Ambassador, Varsity Softball