Danielle Croll, Mshe Email & Phone Number

Manage 2 full-time Implementation staff responsible for providing excellent service and support in the onboarding process to Common App member colleges and affiliated organizations. Serve as primary contact for projects and programs related to the creation, editing, and execution of internal and external member-related communications, including webinars.

• I joined the Common App team in November 2020 and welcomed the opportunity to apply my admissions experience in new ways. As a Member Relations Manager, I oversaw about 52 member institutions on the Custom Platform. I.
• Communicated through email, phone, and Webex (online presentation system) technical concepts with technical and non-technical higher education professionals; shared best practices and higher education trends
• Served as a subject matter expert for WebEx and webinars. Setup and led annual webinars; conducted ad hoc Webex and webinar trainings
• Managed, manipulated, and reported on data within Salesforce (CRM)
• Presented staff training session on the field of higher education and customer service
• Served as a mentor for seasonal staff

In my role at CapSource, I worked to bring more experiential learning to colleges and universities. CapSource aims to help institutions of higher education build and scale experiential learning through the implementation of their sourcing and design services and CONNECT software. I built new relationships with colleges and universities, and I also helped.

In accepting this position, I became Guilford College's first ever regional admissions counselor in the Southeast region of the United States. From the very beginning, I used market-research and historical data from Guilford college to craft a plan for territory management. I quickly identified target regions to visit and host programs; these areas.

In my first month as Assistant Director of Admissions, I jumped into coordinating the Muhlenberg College Tour Guide Program, a program consisting of 100+ college tour guides. Additionally, I became the staff supervisor for approximately 20 student workers. My experience growing the Tour Guide Program and mentoring students is one of my greatest successes.

Tampa/St. Petersburg, Florida Area

Prior to my role at University of South Florida St. Petersburg, my education and professional experience was with small, private, liberal arts colleges. In starting my roles as Admissions Counselor at University of South Florida St. Petersburg I was eager to learn about the college admissions profession at a state school. My most notable experience during.

In beginning this role at Goucher College, I had the opportunity to direct the Ambassador program, which involved managing 60 tour guides and overnight hosts. One of my biggest successes at Goucher was coordinating the Shadow Day Programs. Shadow Day was a programmatic experience for students interested in particular majors; I coordinated a dinner with.

• Only the second undergraduate student in Muhlenberg's history to hold the position of Admission Counselor
• Conducted interviews for prospective students to be used as an evaluative credential in their application
• Evaluated and read both Early Decision and Regular applications for admission to be presented in Admission Committee
• Assisted in the planning of Junior Open House and Through the Red Doors: two major open houses that take place in the spring
• Participated in June Advising, an event for incoming students. This event celebrates our incoming students, and it gives students the opportunity to register for their first semester classes
• Collaborated with another admissions counselor to put together a piece of literature with information about job placement. My primary role was to collect and import data from the recent graduates.

• Individually supervised 15 first-year students through 3-day Orientation program
• Transitioned students to a collegiate atmosphere in terms of both academic planning and social responsibility

• Arrange interviews, tours, and information sessions for prospective students
• Answer incoming phone calls pertaining to concerns regarding the general admission process and campus life
• Welcome prospective families to campus, providing them with necessary information and providing an enjoyable visit

• Synchronized about 90 volunteer Tour Guide schedules to provide coverage for weekly tours offered 7 times daily and 3 tour times on weekends
• Lead monthly update meetings for 11 Executive Board members providing pertinent campus information
• Selected approximately 40 new Tour Guides from a pool of 130 applicants as well as new Executive Board Members through an interview process
• Served as the liaison between volunteer Tour Guides and staff coordinator through e-mail and text communication as well as weekly meetings with the staff member

• Shadowed evaluative prospective student interviews and hour-long information sessions given by admission staff members
• Read and assessed Early Decision applications; represented these applicants in early decision committee meetings
• Traveled with admission counselors to various high school visits and evening programs
• Designed and created new holiday card to be sent to prospective students
• Assisted in the planning and execution of an open house program that hosted over 240 families

• As a Mentor: organized twice-yearly group bonding activities while updating mentor group of 12 with new campus information

• Volunteered once a week and select Saturdays to give hour-long campus tours to prospective students and their families

Muhlenberg College

• Participated as a student representative for LVAIC tour (April 2013) and 5 days of first-year course selection (June 2013)

• Kept a weekly electronic record of daily activity both academic and extracurricular to provide a glimpse of college life

Muhlenberg College

• Put together monthly newsletters that highlight the chapter's fun events, involvement in philanthropy, and sisters' big achievements
• Created a Delta Zeta Instagram account to give others a glimpse of the ways that the Xi Iota chapter is active on the Muhlenberg campus
• Help manage the Xi Iota chapter's Facebook page

• Planned 9 seasonal and unique events for a sisterhood of 75 allowing sisters to better develop friendships and bonds

• Volunteered as an Assistent Coach for Springhouse Middle School in the Parkland School District of Allentown, PA

Master Of Higher Education Administration, Higher Education/Higher Education Administration

The higher education degree program’s objective is to develop self-motivated leaders with excellent communication and collaboration.

Bachelor Of Arts (B.A.), American Studies

Activities and Societies: Delta Zeta, Tour Guide, Student Orientation Advisor

Education record

Activities and Societies: Student Ambassador, Varsity Softball