-Manage 100% Profit & Loss (P&L) accountability for $2.4 million operation.-Achieved Store Manager of the Year for Pier 1 Imports Houston East [FY14 & FY12]; Houston West [FY09].-Received higher than 90% -Best in Class- survey results.-Rewarded for outstanding work performance to cultivate positive and collaborative customer service culture.-Trained as Regional Trainer Rewards Sales Expert; utilize training by mentoring other store staff and managers in region to maximize sales results while promoting an exceptional customer experience.-Led Grand Opening of Pier 1 Imports’ new store in Richmond, TX by hiring, training store’s new team, and completing store’s initial setup.-Assisted with Grand Opening of new Pier 1 Imports’ store in Brownsville, TX by spearheading all training requirements for a team of 25 associates. -Provide full spectrum recruiting, screening, interviewing, evaluating, and hiring.

-Managed all daily operations of a $4 million operation.-Provided timely feedback, mentoring, and coaching to all team members while promoting tactics geared towards improving a customer’s total experience.-Trained and developed multiple merchandising specialists to be more effective in their daily duties.

-Managed all daily operations of a $9 million operation.-Assisted in a district training program, THREADS, by leading and training other teams in my district on company's customer service/selling model.-Maximized all retail square footage by effectively merchandising to meet customer demographic and utilized company best seller reports to drive sales.