Danielle Cunliffe Email & Phone Number

•Acted as the initial point of contact for client companies•Accepted and recorded new referrals within our client intake system•Verified information and coordinated assessment times with our network of clinics•Called clients & clinics and booked appointments via the internal booking system•Inputted and updated referral data and treatment plan statuses in the database•Provided support and assistance with monthly referral tracking reports and quarterly outcome reports.

• Contractor, Employee and Client Interaction• Invoicing (A/R and A/P)• Credit Card Transactions• Payment Reconciliation• Expense Reports• Assessments and surveys maintenance• Candidate submissions/Resume formatting• New Hire submissions and program updates• Contracts/SOW preparation and maintenance• Background Checks (Sterling Back Check/HireRight)• Time and Material entries/Extraction (via Beeline, MindSalt, Fieldglass and IBM systems)• Client Deliverables/Audits

• Handled a high influx of inbound calls within a dynamic call center environment• Provided effective/timely resolution of a range of customer inquiries• Strived for one-call resolution of customer issues• Completed ongoing training to stay abreast of product, service and policy changes• Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities• Fashioned a positive and cooperative tone with both customers and coworkers• Built a rapport with customers and proposed different products/services based on their account history to help minimize their monthly bill• Demonstrated best judgment in the disbursement of adjustments and credits• Managed multiple priorities and maintained effective results in a quota driven workplace• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills• Active listening / Adjust personal style to meet customers' needs

• Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future• Worked effectively under limited supervision independently as well as in a cohesive team environment• Unloaded incoming shipment of merchandise• Unpacked and organized items to be stocked throughout the store• Priced and ticketed merchandise accordingly• Organized merchandise according to store setup policies and procedures• Answered customers inquiries and provided customer service

• Kindly greeted customers and offered further assistance if needed• Delivered excellent customer service with floor sales and assisted customers with purchases• Contribute to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise• Provided quality customer service with purchases, suggestive selling, and product information.• Operated the cash register in accordance with policies and procedures• Re-priced and ticketed discount items throughout the store• Provided professional and honest opinions to clients while in dressing rooms

• Welcomed and assisted clientele in the office, as well as via email and telephone• Organized and filed client's folders• Gathered necessary information required and assembled tax returns• Inputted data as well as performed office errands and scheduled appointments• Operated computer systems, fax machines, and e-file• Assisted with all other office administrative duties