Danielle Curran Email & Phone Number

Show Low, Az, Us

The Credit Manager is responsible for managing, directing, and supporting the AR & Credit departments. The manager is also responsible for representing the department during cross-functional collaboration efforts.• Provide management, direction and support to the accounts receivable, invoicing, cash applications, credit and collections staff, including directing work, training, coaching and developing staff.• Oversee all aspects of accounts receivable, credit and collections with a focus on identifying and implementing process improvements that increase productivity and accuracy, and eliminate redundancy and manual processes.• Responsible for creating and documenting all credit policies and procedures ensuring that procedures are followed as written• Provides reporting of outstanding items to area managers to resolve with service technicians

San Diego, Ca, Us

The Manager of Process Optimization is responsible for identifying gaps in current processes and developing changes to Accounts Receivable business processes to improve operational efficiencies and quality.• Manages the work of accounts receivable analysts on critical projects.• Reports progress of projects to leadership detailing current status of project as well as next steps and anticipated completion timelines.• Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvementDrives process definition, re-engineering, improvement, and gap analysis of current/future-state processes in partnership with key internal stakeholders in Accounts Receivable.• Makes process design and development recommendations to standardize, improve, or redesign processes to meet business needs.• Obtains, creates and documents business requirements engaging multiple stakeholders.

Bothell, Washington, Us

The AR Credit & Collections Manager is responsible for managing, directing, and supporting the AR department. The manager is also responsible for representing the department during cross-functional collaboration efforts, including ERP stabilization & optimization.• Provide management, direction and support to the accounts receivable, invoicing, cash applications, credit and collections staff, including directing work, training, coaching and developing staff.• Oversee all aspects of accounts receivable, credit and collections with a focus on identifying and implementing process improvements that increase productivity and accuracy, and eliminate redundancy and manual processes.• Represent the department on the Epicor ERP stabilization & optimization project by performing and coordinating related project activities including design, configuration, testing, training and support of best practice use of the system as the subject matter expert.• Responsible for overseeing the handling aged accounts receivable.• Respond to customer escalations and sales department queries related to accounts receivable balances and invoices.• Implement, track, and report on all KPI's. Address issues with staff when KPIs are not being met. • Assist with month end close including the preparation of journal entries and conducting of account reconciliations.• Analyze collection patterns and work with Director of Finance and CFO to recommend collection recovery strategies and redistribute workloads for team as necessary.• Assist with both internal and external audits by compiling requested detail and being available to answer any questions related to the provided backup.• Other duties as assigned by the Director of Accounting

Bothell, Washington, Us

The AR Credit & Collections Supervisor is responsible for supervising, directing, and supporting the AR department. The supervisor is also responsible for representing the department during cross-functional collaboration efforts, ERP implementation, and other projects as they arise. • Provide supervision, direction and support to the accounts receivable, credit and collections staff, including directing work, training, coaching and developing staff. • Oversee all aspects of accounts receivable, credit and collections with a focus on identifying and implementing process improvements that increase productivity and accuracy, and eliminate redundancy and manual processes.• Represent the department on the Epicor ERP implementation performing and coordinating related project activities including design, configuration, testing, training and support of best practice use of the system as the subject matter expert. • Responsible for handling aged accounts receivable including, contacting customers to collect delinquent invoices and taking appropriate action to resolve underlying issues.• Respond to customer and sales department queries related to accounts receivable balances and invoices.• Provide backup and coordinate process improvements for the credit, cash application, invoicing and credit memo functions.• Other duties as assigned by the Director of Accounting.

Bothell, Washington, Us

The AR Credit & Collections Lead is responsible for representing the AR department during cross-functional collaboration efforts, ERP implementation, and other projects. The Lead is also responsible for providing backup for the credit, cash applications, and invoicing functions. • Represent the department on the Epicor ERP implementation performing and coordinating related project activities including design, configuration, testing, training and support of best practice use of the system as the subject matter expert.• Represent the department on any business process improvement initiatives or projects.• Direct and coordinate the work of others; responsible for training, checking work, etc. with regard to the Epicor ERP implementation, other projects, and business process improvement initiatives.• Responsible for handling aged accounts receivable including, contacting customers to collect delinquent invoices and taking appropriate action to resolve underlying issues.• Respond to customer and sales department related to accounts receivable balances and invoices.• Provide backup and coordinate process improvements for the credit, cash application, invoicing, and credit memo functions.• Contribute to a positive team environment.• Other duties as assigned by the Director of Accounting.

Bothell, Washington, Us

The Collections Specialist is responsible for management of aged accounts receivable in accordance with company policy and procedures. The Collections Specialist is also responsible for responding to customer inquiries in regards to aged accounts.• Responsible for managing aged accounts receivable including contacting customers to collect delinquent invoices and taking appropriate action to resolve underlying issues preventing payment• Generate weekly aging report for both domestic and international customers and distribute to appropriate collectors• Provide management with information on credit issues, including bankruptcy and bad debt• Drives resolution of client disputes and account issues with a high level of communication between multiple departments, providing clear and immediate correspondence to appropriate contacts• Assist with monthly closing duties including running reports and creating journal entries in Blackline• Review new accounts to establish credit limits based on Experian report data as well as information obtained from credit applications• Review current accounts to determine whether credit limits should be raised or lowered based on customer payment history

Denver, Co, Us

The Billing and Collections Representative (BACR) is responsible for reconciling customer claims against company policy and procedures. The BACR is also responsible for the management and collection of customer accounts receivable. BILLING AND COLLECTIONS REPRESENTATIVE • Full management of approximately 3,500 accounts receivable clients according to pre-established company policies and procedures • Drives resolution of client disputes/account issues with a high level of communication between multiple departments, providing clear and immediate correspondence to appropriate contacts• Run weekly reports to verify and audit that tasks are being completed in accordance with current SLAs• Monthly reporting of all current metrics, including current balance of accounts receivable, how many accounts are assigned to each BACR, and current number of tasks being worked • Compiles and audits required documentation to submit credit requests on behalf of customer accounts• Generates account specific reports and requested information as needed• Reviews negotiated contracts to ensure accuracy of billing generated for client accounts• Evaluation of customer accounts to determine which accounts should be sent to 3rd party collections

San Jose, California, Us

Customer Authentication Services (CAS) is responsible for issuing digital certificates, ensuring the authenticity and security of their customer websites, servers, software code and devices. CAS must ensure the validity of issued certificates by vetting customers, organizations, and domains in accordance with strict industry standards, externally governed by the Certificate Authority Browser (CAB) Forum. AUTHENTICATION ANALYST• Strong focus on customer support and handling order inquiries as well as general questions and concerns via telephone, chat, and email in accordance with current SLAs• Validate and authenticate orders are processed appropriately and to confirm the legitimacy of requests received to ensure the delivery of a trusted product• Responsible for training of new hires, including auditing work to ensure compliance with both internal and external policies, procedures, and practices• Receives documents, assesses fraud risks and determines whether a certificate/seal can be issued according to internal and external guidelines • Understand company product line, assess customer issues and recommends appropriate course of action• Proactively identify and research recurring customer issues or processing bugs and make informed recommendations for resolutions• Review orders for potential fraud against known internal blacklists as well as government blacklists to ensure fraudulent orders aren’t issued• Participated in quality assurance program by conducting random audits of colleagues work• Work with team to resolve customer issues, escalating cases to management and senior colleagues as needed • Responsible for analyzing NetCraft survey data and compiling it in a manner that is easily understood, to distribute relevant industry information to multiple teams• Review CAB Forum requirements and make recommendations to policy team for revised processing procedures ensuring orders can be processed efficiently while still meeting industry standards

Hanover, Maryland, Us

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable. BUSINESS OPERATIONS ASSOCIATE• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to research and resolve outstanding issues• Audited invoicing against contractor time cards and reviewed negotiated contract information to ensure accuracy of billing sent to clients• Monitored account AR against current approved credit limits, requested increases as necessary or alerted field offices to hold contractors from site until client paid• Audited and created account specific reports to ensure accurate invoicing and client specific information• Gathered necessary data to assist management with account specific decisions• Supported field offices with questions pertaining to those local and regional accounts on their aging• Managed total accounts receivable with an aging in excess of 3.5 million dollars

San Jose, California, Us

Customer Authentication Services (CAS) is responsible for issuing digital certificates to our customers, ensuring the authenticity and security of their websites, servers, software code and devices. CAS must ensure the validity of all issued certificates by first vetting customers, organizations, and domains in accordance with strict industry standards, externally governed by the Certificate Authority Browser Forum.ASSOCIATE AUTHENTICATION ANALYST • Strong focus on Customer support and handling order inquiries as well as general questions and concerns • Followed policies and procedures set in place to assure that orders are processed appropriately and to confirm the validity of requests received • Validation and authentication of new and renewal customer enrollments to ensure the delivery of a trusted product • Received documents, assesses fraud risks and determines whether a certificate/seal will be issued with assistance from colleagues and management. Provides world class customer support by responding to customer’s inquiries on status of digital certificates, in accordance with service level agreements (SLAs) • Understands company product line, assess customer issues and recommends appropriate course of action • Worked with team to resolve customer issues, escalating cases to management and senior colleagues to resolve policy, process and procedural issues

Phoenix, Arizona, Us

Responsible for the receipt of biological specimens into the department, their proper entry into the company’s computer system, the preparation of samples for analytical testing, the distribution of these specimens to the proper analytical area, and archiving specimens after testing. SPECIMEN PROCESSING TECHNICIAN • Handled client inquires at STAT window via phone or face-to-face as needed • Entered and verified patient information on requisitions as well as tests required • Verified accuracy of entered information and appropriateness of specimens received • Responsible for centrifuging, aliquoting, and labeling specimens according to departmental standards • Ensured specimens arrived at the technical floor in a timely manner• Responsible for archiving specimens received in excess of what was needed to test

Phoenix, Az, Us

Managed the inventory of raw materials required for the production of multiple custom components. Interfaced directly with customer base to resolve issues and negotiated pricing with vendors. Worked with department managers to ensure that current projects were on track to meet targeted deadlines and goals PURCHASING AGENT• Generated purchase orders for maintenance items and raw materials for production• Negotiated vendor terms, pricing, and delivery based on specific budget and production schedule requirements• Monitored and maintained raw materials inventory and generated purchase orders accordingly• Interfaced extensively with suppliers to confirm orders and follow up as necessary• Arranged methods of shipping for in-going/outgoing products, as well as creating and maintaining shipping documents• Matched invoices to packing slip and purchase order information, updated in system and submitted to AP to process payments. • Coordinate weekly staff meetings with department managers to discuss upcoming projects, ensure inventory of needed goods to complete projects according to their promised delivery time, and address any issues that had arisen• Acted as back up to accounts payable/receivable• Entered employee time card information and generated reports to track how many hours were being spent on specific projects

Phlebotomy Technician/Phlebotomist

General Studies

Photography