Danielle Da Cunha Rosa Email & Phone Number

• Control and manage financial operations, performing cash reconciliations and wire transfers, creating and sending invoices, preparing profit and loss (P&L) statements, and issuing checks for 1099 contractors utilizing QuickBooks.• Train and supervise 14 employees, creating weekly schedules and monitoring performance to maintain high productivity and quality service.• Coordinate and organize a calendar of appointments accurately on Google Drive.• Answer and direct a high volume of phone calls, effectively assisting callers and promptly responding to questions or concerns.• Manage payroll for 2 full-time employees using the online ADP system.• Collaborated effectively with the team to improve customer service and daily operations performance.• Address and resolve all customer complaints in a prompt and professional manner to ensure customersatisfaction and retention.

• Performed store opening and closing following proper procedures and safety protocols.• Managed all financial aspects of the restaurant such as bank deposits, cash registers, transactions, receipts, and payroll.• Hired and managed 30 employees, training them on customer service best practices and creating theirweekly schedules to ensure adequate staffing to meet daily demands.• Analyzed sales trends and forecasts to prepare monthly financial reports and increase profits.• Organized and continuously monitored inventory to prevent shortages and place appropriate orders.

• Greeted customers in a friendly, welcoming, and professional manner.• Catered to guest needs and successfully answered inquiries to ensure an outstanding customer experience.• Scheduled reservations and organized seating arrangements appropriately.• Maintained constant communication between management and all other employees to ensure efficient operations in a fast-paced environment.• Monitored restaurant activity to provide accurate wait times and improve customer satisfaction.

Bachelor'S Degree, Business Administration, Incomplete

High School Diploma