- pitching and writing articles (film/music/business)- researching and conducting interviews

• Conducting quality appointments and processing UC claims• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world• Filing and managing information for claimant history case notes in accord to GDPR• Making timely decisions, based on claimant needs, and referring them to appropriate help and support• Meeting the legal duty to comply with The Equality Act 2010 and making sure claimants receive the additional support and advice to help them access UC services• Adhering to The Data Protection Act 2018 when dealing with sensitive customer information

Digital- Researching/Writing articles- Scheduling tweets using TweetDeck- Updating website and social media platforms- Uploading content to all social media platforms- Editing videos for YouTube/IGTV using Adobe Premiere Pro Production - Organising playlists- Using Myriad to upload music- Researching new music/artists- Editing Music using Adobe Audition- Writing/Recording/Producing adverts